Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland Reviews | Read Customer Reviews of independentcarpetonewestland.com

Independent Carpet One Westland reviews

303 approved reviews, newest moderated first

Mike R.
Dec 12, 2018
Janet D'Ascenso was very professional…
Janet D'Ascenso was very professional in helping me to choose a carpet that met my needs. All options, warranties and extras that Independent Carpet One offers was explained very thoroughly. The installers (Doug & Jason) were courteous, cautious and exhibited the expertise that they have gained over the years. Thank you for a job well done. Mike R
Response from Independent Carpet One WestlandDec 12, 2018
Mike, Thank you so much for taking the time to write this very positive review. I agree that our team is exemplary/ Thank you for recognizing their efforts to help you find that perfect carpet and for installing it with care and pride. Enjoy the new carpet and we look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner
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Paul & Heather P.
Nov 28, 2018
We were very disappointed with our…
We were very disappointed with our carpet installers. They ruined several walls that need to be touched up and painted. Left grime all over the doors. And the only thing that was offered to us in return is to pay for a painter to do the touch up. When you spend almost $10,000 with a company, you woudl expect a little better service. I also work in the insurance industry and refer clients to their store. I will not anymore.
Response from Independent Carpet One WestlandNov 28, 2018
Paul & Heather, I am just as disappointed as you are. This is not representative of how our installations go and this is evident from the other reviews posted to this site. Non the less, you have experienced poor quality service and have every right to be upset, disappointed and frustrated. Please allow me to speak with your sales associate further on this installation and I will reach out to you within a few days and we will discuss what we as a company can do for your inconvenience My sincere apologies. Catherine Buchanan - Owner
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John & Diane C.
Nov 6, 2018
Independent Carpet One…
We have used Independent Carpet One Westland to replace all the carpets in our home over the past many years.The salesman was very courteous. We were allowed to take home many samples and he explained the different brands of carpeting to help our decision. The installers were very good.
Response from Independent Carpet One WestlandNov 6, 2018
John & Diane, Thank you for all your continued trust and confidence in Independent Carpet One. it is always such a pleasure to work with you and provide the flooring for your home. We truly do appreciate you business. Enjoy the new flooring! Catherine Buchanan-Owner
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Lisa R.
Nov 5, 2018
Great service and product
Great service and product, I am very pleased
Response from Independent Carpet One WestlandNov 5, 2018
Lisa, We are so happy that the Graber wood blinds worked so well in your home. Thank you for the opportunity. Enjoy the beautiful window dressings and the holidays ahead of us. Keep us in mind for future flooring and window treatments for you home. Catherine Buchanan-Owner
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Lynne & John L.
Oct 30, 2018
Have bought carpet from them for years
Have bought carpet from them for years. Good prices and good service. We would definitely recommend them.
Response from Independent Carpet One WestlandOct 30, 2018
Lynne, Thank you so much for taking the time to share your experience. We truly appreciate the continued trust and confidence in our entire team. Enjoy your beautiful new carpet. Catherine Buchanan-Owner
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Jay T.
Oct 29, 2018
We had dealt with Independent One a few…
We had dealt with Independent One a few years back for a kitchen project and I always remembered how very helpful they were. So when it was time to replace carpeting we did not hesitate to return here because we knew Independent would come through. Always friendly and professional. Cameron answered our questions. Installers were great also.
Response from Independent Carpet One WestlandOct 30, 2018
Jay, Thank you so much for taking the time to share your experience. We are so pleased to hear that you returned back to allow us the opportunity to provide flooring for this new project. Thank you for the continued trust and confidence. Enjoy your new floor! Catherine Buchanan-Owner
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Frayda R.
Oct 28, 2018
My experience with Independent Carpet…
My experience with Independent Carpet One in Westland was fabulous, from picking out the right carpet to having it installed. Kathy was so easy to work with, especially in selecting the right carpet and color, coming to the house to measure, and giving suggestions about how to recarpet the stairs. The installers, Nate and Sean, were stupendous and terrific to work with, and the completed job is gorgeous. I am completely satisfied and will recommend this company to everyone!
Response from Independent Carpet One WestlandOct 28, 2018
Frayda, You are such a dear heart! Thank you for this wonderful review. I had such an amazing time working with you and I know Nate and Sean so appreciated your kind words. I am definitely blessed to have such a great team here. We truly appreciate your business. Enjoy the new carpet as I am confident you will. Thank you for the opportunity. Cathy Buchanan-Owner
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Janice G.
Oct 24, 2018
I was pleased with all aspects of my…
I was pleased with all aspects of my experience. The Independent Carpet Team, including the installers, was great to work and provided terrific service.
Response from Independent Carpet One WestlandOct 25, 2018
Janice, Wow thanks for the great review! I am so glad to hear that our team made your experience with Independent Carpet One pleasant and easy! Now...enjoy your new floor and we hope to see you again for all your future flooring needs. Catherine Buchanan- Owner
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