Don S.
Professional and Efficient!
Excellent experience! We began shopping for carpet a couple months ago. Some shops had one employee and a small or no showroom. Some were just a name of a carpet layer. When we got to Independent Carpet One Floor & Home we found a large showroom and someone greeted us immediately. Jason came out and we discussed our plans. He was very good about explaining the carpet & pad differences and how to tell better carpet from lesser quality. We chose Lee carpet with the color and design we liked. Lee had a fantastic warranty. He gave us a quote and let us take some samples. After thinking it over we decided to scale down the price a little and thought we'd have to give up the brand and excellent warranty that it offered. Jason was instrumental in helping keep the brand and just choosing a different pattern. That with the current sale price made it all happen. Fast forward to installation day. The installers were there most of the day and they did a fantastic job. They explained what they were going to do and how to overcome some transition issues. They cleaned up before leaving and it looks great. I have to say the professionalism, quality products, and superb staff would definitely make us come back without even shopping around. Well done!
Response from Independent Carpet One WestlandJan 10, 2017
Well.... Wow!!! Don, Thank you ever so much for such a detailed and positive review! As owner and sales manager this is what we love to hear about our showroom, staff and installation team. We strive to provide the best service and materials in the industry and to receive this review affirms we are doing a good job. Thank you for your business and we look forward to working with you I the future! I will definitely share this review with our staff and applaud them!!