Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
independentcarpetonewestland.com
Website
independentcarpetonewestland.com
Category
Craftsman
Location
Westland, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: May 2024.
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Response from Independent Carpet One WestlandApr 6, 2017
Kim,
Thank you so much for taking the time to share your experience. It was a pleasure to work with you and Mike. And I am so glad that you "love" the carpeting. I had the chance to see the finished product and it looks fabulous. I know you will enjoy the carpet for many years. We appreciate your business and thank you for the continued trust and confidence. Catherine Buchanan, Owner
AM
Audrea & M.
We are satisfied with our end result
We are satisfied with our end result. Thank you!
Response from Independent Carpet One WestlandApr 6, 2017
Andrea & Mark,
Thank you for taking the time to review your experience with our store and staff.
We truly appreciate the opportunity to provide flooring for your home. We look forward to working with you in the future for your flooring needs. Enjoy your new Carpet one floor!
Catherine Buchanan, Owner
AN
Anonymous
A bit uncomfortable listening to the …
A bit uncomfortable listening to the installers repeatedly argue with each other.
Response from Independent Carpet One WestlandApr 6, 2017
I am grateful for your review and letting us know about the uncomfortable situation that you were placed in! Without reviews like yours we aren't able to communicate with our staff to better improve our customer's experience! I am so sorry you had to experience this and sad to not know who the installation team was based on your anonymous review. If you'd like to communicate with me directly, please don't hesitate to reach out to me via our number 734-729-6200 and please ask for Catherine Buchanan, owner. Other than the experience with our installers, I am confident that you will enjoy your new flooring for the years to come! We do appreciate your trust and confidence in our team and selection! Thank you again! Catherine Buchanan
RB
Robert B.
Very professional and hassle free …
Very professional and hassle free service at every level of the process. Janet directed us to the perfect carpet having the characteristics we described. The installation team, Jason and Doug, were very friendly and professional.
Response from Independent Carpet One WestlandApr 6, 2017
Robert,
Thank you so kindly for the wonderful remarks about our team! We have to agree that our installation team Doug and Jason are professional! Doug has been with the company for 25 years and his son Jason follows in his footsteps. We are blessed to have them with our installation department. And Janet is a fantastic addition to our sales team! Thank you for recognizing them! We appreciate your trust and confidence in our store and staff and we look forward to working with you in the future!
Catherine Buchanan, Owner
DB
Darrell B.
no hard sell.....plenty of info to make …
no hard sell.....plenty of info to make your own choice
Response from Independent Carpet One WestlandApr 6, 2017
Darrell,
Thank you for the kind words! We don't want our clientele to ever experience a forceful purchase! We want to provide knowledge of the product and the best service and I am grateful to know that our staff treated you with respect and found the perfect selection for your project! Enjoy your new flooring and we appreciate your trust and confidence!
Catherine Buchanan, Owner
JP
Jim P.
11th hour rescue
After months of interior work on our Garden City house we were getting ready to FINALLY sell. We had a few more things to do before listing-and according to my Realtor, we need to list NOW before the spring rush.
Getting the block windows installed, and carpet for the family room were the last hurdles. No problem, the glass blocks were ordered in January and installer was scheduled for next Friday- CHECK. Carpet- no problem, I just saw a commercial for carpet 'the next day'- perfect! Well, that was not the case. It only applies to in stock carpet and AFTER the measurements were submitted. You can wait a week or more to get the measurements! Can't risk this run around.
Enter Cathy and Jason from Independent Carpet One in Westland. In a matter of two emails on Thursday explaining our dilemma, Jason was able to get their measure man, Tom, over to the house by 9:30 Saturday morning, two days after contact. Saturday afternoon, with measurements in hand, Jason lead us to their expansive warehouse that is onsite where my wife was able to pick out an outstanding candidate that fit the room. It was a little more money and quality than one would lay down on a house they are SELLING, but it fit our square footage and new wall color so well, we figured it was well worth the cost.
Now with carpet picked out (at closing time mind you), Jason leaned on the install crew and was able to squeeze in our carpet install the following Friday (glass block day). The crew was on time and courteous, and went above and beyond to satisfy our needs.
Bottom line. From first contact to install, Independent Carpet One had our carpet in the house in 8 days.
Lesson Learned; Spend your money locally, because it's local business like Independent Carpet One in Westland that really care and will come thru when you're in a bind. We will be back but not in panic mode!
Thank you again, Cathy, Jason, Tom and crew!
JP
Response from Independent Carpet One WestlandMar 21, 2017
Jim,
Wow!!
Thank you so very much for this amazing review! We strive to be the best customer service flooring retailer from the first interaction to the final install. I am so glad we were able to meet your deadlines and needs.
Thank you for reaching out to us through our website because we can respond rather quickly this way. Thank you again for the opportunity to assist you and we look forward to working with you in the future!
JK
Joe & K.
Excellent experience
Cathy was wonderful to work with. We were on a right time frame and she made it happen. The installers were excellent and we love our new carpet. Thank you!
Response from Independent Carpet One WestlandMar 21, 2017
Joe & Kerry,
What a pleasure it was to work with you! I am so glad we found the perfect product in our warehouse for you to be able to move into your new home. I hope you enjoy years and years of great performance and create warm memories. Thank you for the trust and confidence.
ML
Matt L.
Flooring Install
From the time I stepped in the door till the product was installed. the staff was very helpful and professional in handling my needs. I look forward to working with them again in the near future.
Response from Independent Carpet One WestlandMar 8, 2017
Matt,
Thank you for the opportunity to provide flooring for your home. It was our pleasure t work with you and we look forward to the same in the future! Enjoy your new flooring!!
