Imperfect FoodsReviews of imperfectfoods.com

Decided to try this website to see if I can save some money on my grocery bill. In order to see their products & prices you are REQUIRED to enter all your personal information. I did that and once I reviewed their prices, I immediately cancelled my account and asked to have all my information removed. It has been 8 days. I have filled out forms and nothing. A code to verify my email was supposed to be sent but I have yet to receive it. Funny because I'm corresponding via the e-mail I used to sign up so I cannot see what the issue would be and how I can get my information deleted.

Food was SUPPOSED to be delivered today. It's past dark, so I doubt they'll be coming out here until tomorrow. THEY JUST LOST A CUSTOMER. My food? They can SHOVE IT.

Used to be great then they changed everything. You can’t remove items once they have been added. The cart isn’t the way it used to be. Once you go to the site to edit your order that’s all you can do. You get one shot at it despite there still be an open shopping window. It won’t let you remove items after that. You can still add items but apparently you only have ONE opportunity to remove items. Terrible. I won’t be back.

One star because Imperfect foods claims to be sustainable and offer a recycle program for the cooler packs and bags yet mine were ignored for 12 weeks. Despite contacting customer service four different weeks in a row, being guaranteed by two individuals it would be addressed the next week, and reaching out to the delivery manager of my area, nothing was resolved. The sustainability and recycling program is why I tried ordering through Imperfect Foods so I am extremely disappointed with my experience. Switching companies that can properly handle a what they claim is apart of their company values.

Since this is the third time I’m missing items & now have to wait another week for them to be ordered yet again I’m canceling my membership !!!! When I spoke to a customer care rep he offered me a refund and I said, that’s it no compensation because now I have to order the products from Bakerly and pay another 9.99 in shipping! He offered me an $8 credit! That’s insulting… he said what’s a reasonable compensation to you I said 20% off my next order. He said he would have to speak to the Team! I said forget it! I can google a discount code! Don’t do me any favors or ACT like they’re doing me a favor and make me feel like I’m asking for the world!!! I canceled my membership & also telling all my friends that I have referred as well! I’m sure they gave experienced the same issues.

Do not give Imperfect Foods your information. I stopped mt subscription. A month and a half later and my subscription was suddenly reactivated yet I was unable to login to skip the week or cancel again. It's been three days and not a single response from support other than a survey asking how my experience with their support system was. They have charged me for and sent me a box I had no interest in receiving.

I have given Imperfect Foods (IF) more than one chance to provide quality produce in the orders I place but, overall the quality is quite low. I volunteer at a food shelf and we would not give our customers some of the quality of food that IF charges for. Prices are not low at all and there seems to be little quality control. Several times various produce has been rotten, spoiled, frozen and inedible. Guacamole I purchased a week ago was spoiled. Cucumbers were frozen or old, I'm not sure which but they were pretty bad. I ordered a head of Romanesco and it was simply rotten and black around the heads. I also don't like that they prefill your basket with grocery items that you have to manually remove if you don't want them. Often times items I would like to buy are out of stock. It's just not been a positive experience. I have tried IF 3 times now and it's the same story each time. I just can't recommend it as a good source to buy groceries. The orders are generally on time and well packed but the quality of the goods leave a lot to be desired.

Added items to my box AFTER customization windows, and expected me to pay for things i do not and cannot eat (dietary preferences AND allergies). Did not respond to customer service emails.