Imperfect FoodsReviews of imperfectfoods.com

After using this company for several years, I haven't bought from them in a while. Since I'm a single adult & receive SSDI, they became too expensive to me vs. the local stores. Now they are overcharging for delivery & having customers subsidize their delivery drivers' wages with tips, PLUS charging a delivery fee that IF get to pocket. Recently, I kept receiving these 50% off coupon emails. I tried to log back in to take a look at the prices. Except now I could not see the prices without logging into my old account AND reactivating it. So at least for me, to view any prices, I had to sign back up. The prices were so high, that after 10 min. I immediately cancelled my account. I even received an email confirming this. Imagine my surprise when a week later, I get the following email from Imperfect Foods: "Oops! Payment failed—please update your card ASAP..." Luckily for me and since I'm on a limited income, they had my OLD cancelled card in their system still. And looking on other sites, such as the BBB, I see that they are doing this exact same BS to other users. Viewing other complaints with the SAME details, they are absolutely doing this ON PURPOSE. I even see some people stating they get charged twice, once from IF & once from Misfits Market. Given their new company policies, their money-grubbing CEO, their non-payment of Driver wages, their lies that all Drivers get to keep their tips (when they are actually pooled for ALL Drivers at once), plus their overcharging, missing items in your orders, sending out bad & expired food products, their stopped Recycling of packaging materials (they used to pick-up for free-not anymore!), & their over prices vs. any of your local stores, don't bother using Imperfect Foods. And for the love of all, if just wanting to browse or view prices, do not GIVE THESE PEOPLE YOUR CORRECT CREDIT CARD / DEBIT CARD INFORMATION - BECAUSE THEY WILL CHARGE YOU WHEN YOU LEAST EXPECT IT.

I’m sad to write this review. I’ve been with imperfect since the beginning! I highly value sustainability and the idea behind minimizing food waste was the biggest draw, and of course I love the idea of saving money and it being convenient to have a box of food show up in your doorstep. In the very beginning, I learned that anytime I ordered leafy greens, they would show up wilted so I chose to just never order that and everything else was great, my only other complaint was that you can’t choose your delivery date and mine is Friday, but I can deal with that. They have really gone downhill. A bunch of produce items you get come in plastic packaging now, which doesn’t happen at the grocery stores. And it’s hard to tell when ordering on the website because the photos don’t include the packaging. If you forget to customize your order, not only will they send you some random stuff, but they will send you A LOT of stuff that you get to pay for. Our average order price was around $60 or $70. I forgot to customize a couple weeks ago and received a $150 order. I understand it’s a subscription and I wouldn’t even mind that they take advantage of you not customizing by including way more than you’d usually get, but if they’re gonna do that, there should be a rule that they can’t just throw in a bunch of stuff you’ve never ordered before and don’t want, that starts to feel like a scam! I took that opportunity to do a price audit and compared every item to the price in my local grocery store and this really surprised me. While I saved money on many items, a ton of the items are the same price, and to my surprise a ton of items are actually more expensive with imperfect! On a $150 order from imperfect, I only saved $9 than if I had bought every item from my local grocery store. That isn’t enough to deal with a delivery date I don’t like, not being able to handpick the items myself and dealing with their wide range in quality, and deal with unnecessary harmful plastic packaging. Because of everything i just stated above, they were on thin ice. Another service they provided that I thought was awesome is *supposedly* they recycled some of the packaging - when you order refrigerated items, they come in an aluminum bag with an ice pack to keep it cold. You leave that stuff on your doorstep and when they bring you your new box, they take that stuff to recycle. This morning I caught the driver not taking that stuff with him and he told me they aren’t doing that anymore. I hopped on the support chat and it’s true, they no longer take that stuff back to reuse. I cancelled my subscription this morning. It was a cool idea and I loved it in the beginning but it’s not worth it anymore which is sad. Imperfect Foods, less than imperfect business. Bye!

My family used the Imperfect Foods service during the pandemic and were pretty happy with the quality if not always the consistency of product availability and occasional shipping damage. Since the merger with Misfits Market every aspect of the company has gone downhill. 1. The quality of the produce is now very poor. Every week I am receiving items that are well past best use time or even spoiled upon arrival. 2. Price increases across the board. 3. Sneaky tip added to every charge unless you manually remove it every order. Just pay your employees and include it in the charges already. 4. There is NO longer a customer service phone. The only way to contact them is email or chat. 5. Nothing ever changes when a problem is brought to their attention. It’s like a script that is given when you contact them it’s always “we are sorry we will bring it to ———- department management” Here’s $5 or $10 credit depending on how bad the mess up was but nothing is ever fixed. I cancelled my subscription this week and once I have my refund I will be requesting my information and account are deleted from their system.

I just followed the procedure listed on the Imperfect Foods site to cancel my subscription and hopefully my account. The reason is the questionable quality of the meat and fish products. I received pork chops in my last order. I cut up one of the chops and put it in the refrigerator to give to the dog raw for her dinner and cooked the rest. Approximately two hours later, I took the meat out of the fridge to give to the dog and it had turned a very strange shade of blue. I am 76 years old and I have never in my life seen a pork chop turn blue. Needless to say, I didn't give it to the dog and the ones I cooked to feed my family immediately went into the trash. I wish I had taken a picture of it to send to them. It was just plain scary. That, in addition to the selection of healthy foods available, lead me to think twice about ordering any more from their company. The prices are not that great compared to the prices here in the grocery stores where the selection is unlimited. There are mostly snack type foods available on the site and quite frankly most of their items are on the "pricey" side. I plan to just stick with the foods here in the grocery stores in town. They have sales on day old or lesser quality foods and, if I have an issue with a product, I can send it back immediately. I don't have to shop in a specific window and it's a lot more convenient. I gave Imperfect Foods a try, but I find, in my opinion, it's not worth the hype.

We used to buy produce from Misfits Market. We quit buying from them because instead of getting "not quite right" produce, we were getting spoiled produce. We eventually found Imperfect Foods and were happy with them, until Misfits Market bought them out. Then we started having the same old problems we had with MM. MM is just running them into the ground. After having several orders where either we received spoiled items or just simply didn't receive items we ordered, we gave up. Yes, they give good customer service and will refund your money, but it's not worth the hassle.

I do not recommend Imperfect Foods /Misfit Market. My orders were often messed up, broken items, missing items, damaged stuff. They are also supposed to pick up and recycle their packaging, which they “forget” to pick up. I had to contact customer service many times. They did refund me back but no apology or improvements. I received many boxes, I did like the items offered and the produce. I gave them many chances. Just received my box and a dozen eggs broken with raw egg spilled all over my groceries. Also frozen food never arrived frozen. Always de thawed. They aren’t worth the frustration with almost every delivery.

I have given Imperfect Foods (IF) more than one chance to provide quality produce in the orders I place but, overall the quality is quite low. I volunteer at a food shelf and we would not give our customers some of the quality of food that IF charges for. Prices are not low at all and there seems to be little quality control. Several times various produce has been rotten, spoiled, frozen and inedible. Guacamole I purchased a week ago was spoiled. Cucumbers were frozen or old, I'm not sure which but they were pretty bad. I ordered a head of Romanesco and it was simply rotten and black around the heads. I also don't like that they prefill your basket with grocery items that you have to manually remove if you don't want them. Often times items I would like to buy are out of stock. It's just not been a positive experience. I have tried IF 3 times now and it's the same story each time. I just can't recommend it as a good source to buy groceries. The orders are generally on time and well packed but the quality of the goods leave a lot to be desired.

In 2018 Imperfect Produce was phenomenal. Now, its not. It's over priced and you can get much better produce from other websites, like Full Circle. The quality of the produce is now laughable, its not even ugly... everything is just tiny and they'll advertise it as "large". Many of their products from the same brands are also lowered price in the grocery stores. Why would I buy a bag of salad for $5.49 when my local grocery stores sells the same brand for $4.99 or $3.49 every single day? What started as a great idea has gone downhill and it seems their focus is now on Imperfect branded products, which really aren't that great at all. Well, as a long time customer since 2018, it was fun while it lasted. No more.. I'm now using Full Circle and Amazon Fresh to have my groceries delivered.