Imperfect FoodsReviews of imperfectfoods.com

I’ve been a loyal customer for about 9 months and only a few hiccups. Sometimes you don’t get what you order, but I always am given notice. The one major flaw was that they forgot to pack my box on one delivery day so I couldn’t get my groceries that week. I almost exclusively shop with Imperfect Foods so that was a big bummer. But I love the selection, especially now with the Misfits Market merge. So many more items!

I received my first box yesterday and so far everything looks good. The salmon I didn't like much it was VERY thin and literally broke apart before I put it to cook and had a weird taste. Everything else looked pretty good. We'll see how the chicken and shrimp taste. Also the chicken is small only enough for one person which is fine being it's just me. To be continued......

We signed up for Imperfect Foods after watching several documentaries about food waste in the states. The idea behind what they were doing compelled us to join in. We have a set budget and quantity minimum we try to achieve for our produce (we have to feed 4-8 house rabbits their daily greens as well!!) and the selection from Imperfect Foods was commendable. The issue we were having was the no matter how many times we tried to change up the cart, we were always over budget and/or under the number of items we typically buy in a week. As we weren't sure this would be a good fit, we cancelled our subscription before the 1st order was processed. Turns out, you have to cancel the subscription before Wed or clear your cart to have that week's order not be processed. Come Saturday, we receive an email that our order has been processed, which we weren't expecting. Thankfully, Arrielle and their customer service department worked with us since they couldn't cancel the order once it is processed. They refunded us this order and we will have it delivered to the food pantry we go to so that it can go to those who need it most.

Over all the process is great. Being able to add/edit your weekly box, skipping a week without having to give a reason, and customer support responds pretty fast. If I have bad produce they easily refund it and its never a hassle. I do wish more of the produce was priced per pound. The varying size in produce is fine, but I don't like paying the same amount for smaller items as I would for a regular size. Ive also been able to try many different foods through Imperfect that I would have never found at the store.

So really I would give 3.5 stars. I did several months of delivery and I never had issues with customer service. They are v. prompt to reply with emails and if anything was damaged or not tasty in a box, they would immediately replace with credit toward next box (but typically not credit back to credit card). For me, the actual produce fruit was not impressive, (and I typically did not pick organic choices). They were small fruit, and a lot of times not too tasty and flavorless. I feel like I do better picking fruits at local grocery store. What I liked was their grocery and meat/seafood items. That's where I sometimes found more unusual items and deals. I also did not need to order large enough to qualify for free shipping, so the shipping charges for my smaller orders added up again compared to going to local grocery store. I'm someone that does not really mind going to actual stores to pick my own products.

I’ve always had great customer service interactions with this company…only one time in over a year have I had an (1 item in a box of many) item not delivered and once I had some questionable broccoli. Both times the problem was dealt with promptly. I’ve even received a free sample of something once or twice! I have text notifications set up so I know exactly when my delivery is dropped off and so far the produce and snacks have been great, our kids love the yogurt covered 🥨 I do my grocery store shopping around my bi-weekly delivery to ensure I always have fresh fruit in the house without buying so much at one time that any goes bad.

Im Surprised by the bad reviews as I’ve been using Imperfect Foods for a few years. We started so our son in college could have fruit veggies but then he came home and they easily switched to our home address! The boxes are always neatly packed and I haven’t had too many issues with products except an occasional open bag of chips and they always reimburse. My one thing I don’t like is that they will fill your cart for you if you forget so you have to stay on top of it. I wish too that you didn’t have to have a minimum to avoid shipping fee but misfits market charges you one no matter how much you spend. (I use both services) I especially like Imperfects specialty products like their vegan Mayo but they aren’t permanent items. Thanks Imperfect!

I've been using Imperfect for maybe 6 months and I don't have a lot to complain about. Here in Cincinnati I get reliable deliveries (though the delivery times have fluctuated here and there. Some weeks the delivery will be right at noon and others it won't be until 4ish. I'd appreciate a heads up in those cases). But due to my flexible circumstances it hasn't caused much of an issue. I love that I get a text ahead of time and can track the delivery driver on their route. They also make it easy to skip a delivery when needed. I have been grossed out by receiving produce-usually broccoli or leafy greens- that have little bugs in them but I have since learned that submerging in water vs. rinsing will kill and remove them. (I guess that's what I would expect if I bought them from a farmer's market or something. I'm way too used to perfectly clean food). I enjoy the rotating offerings of new items, and especially the (usually) discounted prices on vegan products! My boxes are always packaged with care and it's rare that I receive produce that doesn't last longer than a day or two. I am able to get meat for my partner at a fair price and it's usually good quality. Sometimes those weird leftover cuts make him scratch his head though! Overall I love how much this service has cut down on grocery trips and I believe it has kept my bill about the same or sometimes less than if I had done all my shopping in-store! It would be appreciated if we were able to earn free shipping once in a while - I usually don't order enough to be eligible but I still think it's worth it or evens out. I also love that they take the insulated liners and gel packs to recycle! I truly hope the rest of what they claim in their mission is true. Would love to get a little behind the scenes knowledge of that. For those reasons, I don't see the need to cancel anytime soon.