Imperfect FoodsReviews of imperfectfoods.com

I’m sad to write this review. I’ve been with imperfect since the beginning! I highly value sustainability and the idea behind minimizing food waste was the biggest draw, and of course I love the idea of saving money and it being convenient to have a box of food show up in your doorstep. In the very beginning, I learned that anytime I ordered leafy greens, they would show up wilted so I chose to just never order that and everything else was great, my only other complaint was that you can’t choose your delivery date and mine is Friday, but I can deal with that. They have really gone downhill. A bunch of produce items you get come in plastic packaging now, which doesn’t happen at the grocery stores. And it’s hard to tell when ordering on the website because the photos don’t include the packaging. If you forget to customize your order, not only will they send you some random stuff, but they will send you A LOT of stuff that you get to pay for. Our average order price was around $60 or $70. I forgot to customize a couple weeks ago and received a $150 order. I understand it’s a subscription and I wouldn’t even mind that they take advantage of you not customizing by including way more than you’d usually get, but if they’re gonna do that, there should be a rule that they can’t just throw in a bunch of stuff you’ve never ordered before and don’t want, that starts to feel like a scam! I took that opportunity to do a price audit and compared every item to the price in my local grocery store and this really surprised me. While I saved money on many items, a ton of the items are the same price, and to my surprise a ton of items are actually more expensive with imperfect! On a $150 order from imperfect, I only saved $9 than if I had bought every item from my local grocery store. That isn’t enough to deal with a delivery date I don’t like, not being able to handpick the items myself and dealing with their wide range in quality, and deal with unnecessary harmful plastic packaging. Because of everything i just stated above, they were on thin ice. Another service they provided that I thought was awesome is *supposedly* they recycled some of the packaging - when you order refrigerated items, they come in an aluminum bag with an ice pack to keep it cold. You leave that stuff on your doorstep and when they bring you your new box, they take that stuff to recycle. This morning I caught the driver not taking that stuff with him and he told me they aren’t doing that anymore. I hopped on the support chat and it’s true, they no longer take that stuff back to reuse. I cancelled my subscription this morning. It was a cool idea and I loved it in the beginning but it’s not worth it anymore which is sad. Imperfect Foods, less than imperfect business. Bye!

For some reason, Imperfect Foods/Misfits Market advance notice of an upcoming delivery has been omitted so I only get a notice when they are ready to deliver what they choose to think I need--too late to change anything. The only solution has been to finally cancel the subscription since they don't respond to adding me back to their pre-order list after several requests. This delivery today is to amount to $150, which will put my bank account into overdraw with many things I would normally delete or not order. Since switching to an independent carrier, I get no advance notice so I can have my dolly ready to be loaded when they deliver. That leaves me with 5 bulging disks to pick up an extra-heavy box from the ground rather than having them simply placing it on my dolly. I also get delivered notifications sometimes several hours after it has been done, leaving me at the risk of porch pirates. This has been going on at least since the beginning of the year with bi-weekly delivery.

So, recently, I received an order with two boxes. The boxes had been crushed down to half their size. The contents of the boxes were actually okay since they weren't filled to the brim. Thing is, Imperfect Foods does their own deliveries, so they knew these boxes were crushed and delivered them anyway. They wanted a list of specific items in the order that got damaged so that they could reimburse only for those specific items. I told them that the items were okay, but I had gotten crushed deliveries two weeks in a row. It was starting to look like a trend. After numerous unanswered emails (they probably marked the ticket resolved with no items damaged $0 woohoo!), trying to call (phone support no longer available) and finally getting Jade in chat, they tossed me $10 off on my next order. In the meantime, I learned that since Misfits took over, the drivers subsist on tip wages, were deunionized and get one whole day per year of PTO. I don't blame the delivery drivers for delivering my crushed box. I blame Imperfect Foods. Update: Instead of completely cancelling the account, I cancelled my subscription and went to their flex plan, which I understood to be they would no longer autoload my cart. (I figured if I had a change of heart, it would be easy enough to select some vegetables for that week.) Approximately 10 days later, I got a reminder email and found they had automatically loaded my cart with $100+ worth of produce items. I removed all the items from my cart and fully cancelled my account. If I had done nothing, they would have charged me and delivered boxes in whatever condition. Apparently on the flex option, they will gladly help you buy groceries because it helps them stay in business!

Extremely disappointed this is not sustainable at all. They never take back the packages and the products do not seem to be rescued. I complained 5 times saying that they should take back my packages but never changed. Do not order.

Delivery is hit and miss, which is super problematic for groceries. Used to utilize them for over a year, then canceled because I didn't need them for a bit. Restarted, and in 4 months they've delivered one box out of six attempts. Canceled my subscription after a box went missing and screwed up 2 weeks worth of dinner plans. On top of that, it takes them five business days to return your money that they took without delivering anything. Save yourself the hassle and find a local grocer or farmers market.

I am giving one star only because you do not use negative numbers. I signed up because I am doing my best to be eco-concious and wanted to reduce my packaging waste footprint. They placed a large order without my permission which included products I would never have selected. I DO NOT RECOMMEND DEALING WITH THIS ORGANIZATION!!!

My family used the Imperfect Foods service during the pandemic and were pretty happy with the quality if not always the consistency of product availability and occasional shipping damage. Since the merger with Misfits Market every aspect of the company has gone downhill. 1. The quality of the produce is now very poor. Every week I am receiving items that are well past best use time or even spoiled upon arrival. 2. Price increases across the board. 3. Sneaky tip added to every charge unless you manually remove it every order. Just pay your employees and include it in the charges already. 4. There is NO longer a customer service phone. The only way to contact them is email or chat. 5. Nothing ever changes when a problem is brought to their attention. It’s like a script that is given when you contact them it’s always “we are sorry we will bring it to ———- department management” Here’s $5 or $10 credit depending on how bad the mess up was but nothing is ever fixed. I cancelled my subscription this week and once I have my refund I will be requesting my information and account are deleted from their system.

Product was decent and message is good however they subcontract out deliveries in my area to a company called Veho that couldn’t follow very simple delivery instructions. After months on excuses from both companies I went with a different company for produce. Save yourself the time and start somewhere else.