Imperfect FoodsReviews of imperfectfoods.com

If I could give them zero stars I would. Terrible, terrible customer service. I never got my delivery, so I can't review the quality, but no assistance in trying to locate it and no assistance in receiving a refund. Don't bother with them.

They treat their employees and customers horribly, quality is atrocious and the green washing is all a facade. Do not use imperfect!!!! It’s literally in the name lol

I used their service back in 2019, then used it again now in 2026. Service is impeccable. On-time deliveries, great products, wide selection of products, and often, the "flaw" in the food is merely that it was surplus. Lots of healthy foods. Very convenient and exciting to receive my box of foods each week.

I have loved Imperfect Foods for literally six years, but in the last few months after merging with Misfits Market, they have gotten rid of their entire support team and replaced it with an AI chatbot. There is an "email" support team, but they don't get back to you until four or five days later. I have had them tell me my order is rescheduled two days in a row and then ghost me for four days, while I sat at home expecting a delivery. Their response is a $15 credit — and this is when I have spent almost ten thousand dollars with their company over the last six years. Five thousand of that is from the last year and a half alone. Now I'm sitting here late in the evening, one week after they screwed the pooch royally, and there's no sign of their delivery driver, no sign of the food they already charged my card $250 for, and no communication from anyone at the company as to what's going on. All day the chat bot has told me it will be here by 9pm, it will be here by 9pm. Now that it's after 9pm the chat bot says I can't ask for a refund until after 5pm tomorrow. Because the box will stay on the truck until it goes out for deliveries tomorrow? I am sorry, I'm not spending $250 on groceries that have sat in a truck all day and then overnight. Who on earth wants to spend $250 on groceries that have been sitting out for 24 hours? This went from a groundbreaking (and dare I say life-changing!) grocery delivery service to a sad sack of incompetents who fail at the most basic level of customer service. I should note that their three main competitors ALL have 24/7 chat and phone support, provided by *humans.* If Imperfect Foods had just communicated to me what I could expect — if just one person had reached out to manage my expectations — then I would still be their customer, and I wouldn't be writing this right now. That's a really low bar! But they failed to clear it.

There's always st least one item missing, and one item damaged. They also just forget to deliver your whole order without notice, so I hope you're not relying on getting your groceries.

BEWARE! they make you put in your payment information before you can look at what they sell. On top of them making you create an account for a subscription before you can determine if you actually want what they are selling, they said it could take up to 45 days for my information to be deleted when i went to delete my account all together. This seems very weird and they are not being transparent at all about their practices.

Woke up this morning to find a debit to my account. Did not order and they won’t take phone calls. This is a scam as I’m sure THEY are responsible for using my account fraudulently.

After using this company for several years, I haven't bought from them in a while. Since I'm a single adult & receive SSDI, they became too expensive to me vs. the local stores. Now they are overcharging for delivery & having customers subsidize their delivery drivers' wages with tips, PLUS charging a delivery fee that IF get to pocket. Recently, I kept receiving these 50% off coupon emails. I tried to log back in to take a look at the prices. Except now I could not see the prices without logging into my old account AND reactivating it. So at least for me, to view any prices, I had to sign back up. The prices were so high, that after 10 min. I immediately cancelled my account. I even received an email confirming this. Imagine my surprise when a week later, I get the following email from Imperfect Foods: "Oops! Payment failed—please update your card ASAP..." Luckily for me and since I'm on a limited income, they had my OLD cancelled card in their system still. And looking on other sites, such as the BBB, I see that they are doing this exact same BS to other users. Viewing other complaints with the SAME details, they are absolutely doing this ON PURPOSE. I even see some people stating they get charged twice, once from IF & once from Misfits Market. Given their new company policies, their money-grubbing CEO, their non-payment of Driver wages, their lies that all Drivers get to keep their tips (when they are actually pooled for ALL Drivers at once), plus their overcharging, missing items in your orders, sending out bad & expired food products, their stopped Recycling of packaging materials (they used to pick-up for free-not anymore!), & their over prices vs. any of your local stores, don't bother using Imperfect Foods. And for the love of all, if just wanting to browse or view prices, do not GIVE THESE PEOPLE YOUR CORRECT CREDIT CARD / DEBIT CARD INFORMATION - BECAUSE THEY WILL CHARGE YOU WHEN YOU LEAST EXPECT IT.