Imperfect FoodsReviews of imperfectfoods.com

I love their mission and think their hearts are in the right place. However, things are packaged very poorly and things get smushed and broken. I'm in MN and the hours for delivery used to be 12 pm - 8 am, but then they switched from 7 am - 9 pm. You literally have no idea when your order is going to show up, other than an text that might come a little before it is delivered. Very hard to plan your day. Prices on some things are ok, but unfortunately, several prices are higher than I can buy locally.

My first shipment never arrived due to damage. Second one arrived two days late so the perishables were bad. The boxes are packaged so poorly that essentially all of my produce was smashed to mush. Two glass containers were broken. The pantry items are decent to good, however the Imperfect Foods brand cold brew concentrate is bitter as all hell so avoid that item altogether.

I've been using Imperfect for maybe 6 months and I don't have a lot to complain about. Here in Cincinnati I get reliable deliveries (though the delivery times have fluctuated here and there. Some weeks the delivery will be right at noon and others it won't be until 4ish. I'd appreciate a heads up in those cases). But due to my flexible circumstances it hasn't caused much of an issue. I love that I get a text ahead of time and can track the delivery driver on their route. They also make it easy to skip a delivery when needed. I have been grossed out by receiving produce-usually broccoli or leafy greens- that have little bugs in them but I have since learned that submerging in water vs. rinsing will kill and remove them. (I guess that's what I would expect if I bought them from a farmer's market or something. I'm way too used to perfectly clean food). I enjoy the rotating offerings of new items, and especially the (usually) discounted prices on vegan products! My boxes are always packaged with care and it's rare that I receive produce that doesn't last longer than a day or two. I am able to get meat for my partner at a fair price and it's usually good quality. Sometimes those weird leftover cuts make him scratch his head though! Overall I love how much this service has cut down on grocery trips and I believe it has kept my bill about the same or sometimes less than if I had done all my shopping in-store! It would be appreciated if we were able to earn free shipping once in a while - I usually don't order enough to be eligible but I still think it's worth it or evens out. I also love that they take the insulated liners and gel packs to recycle! I truly hope the rest of what they claim in their mission is true. Would love to get a little behind the scenes knowledge of that. For those reasons, I don't see the need to cancel anytime soon.

I held off on writing this review for a long time. Today I was pushed too far and need to share my experience. The reason that I have been a customer for over a year is that they do offer some great items for good prices. And when they totally screw things up, which they will, A LOT, they stand behind their mistakes. The reason for the 3 stars is because there are things I love and things I hate about this company, so I decided to go for the middle rating. In the beginning, I got a lot of damaged stuff, especially the eggs, which they consistently packed at the bottom of a heavy box. It was very aggravating and messy. They have gotten much better about this. I have had random items in my box, have not received items that I have ordered, have received items that were misrepresented on their website, and a host of other issues. I have also had numerous delivery issues, with today being the worst. I am severely disabled and the driver completely ignored my delivery instructions, leaving a very heavy box in front of my door and trapping me in my home. I was able to catch him and I politely asked him to move the box, advising him where it should be left. When I went outside I discovered that he had left it in the middle of the stairs on the other side of my house, where I really couldn't get to it at all. In the pouring rain. This both saddened and infuriated me, since I was very clear and very nice. The worst part of the delivery issues (and you will have some) is that they consistently tell you that they are unable to reach the drivers. Really? In this day and age? With cell phones and GPS? Really? But they will tell you this any time there is an issue. That is simply unacceptable and it is unfathomable that they refuse to address it. So why am I still a customer? Because when they get things right it's good. I have been exposed to a lot of products which I never would have discovered otherwise and the quality is generally good, despite the name. They have a lot of organic items and I find things here that my local grocery stores don't carry. Each time I am tempted to walk away from this company I am reminded that I may need to give up some of these products, and I stay. At least for now. If you are thinking about signing on, you will need to decide if the good outweighs the bad. It's worth a try but don't expect perfection. They will live up to their name.

Had order my first delivery it was horrible package did not look like the ad There was old food inside and paid 68$ for this and they just let my package at my front door without knocking when canceling the next order they still took money out my account when I cancelled they nast food in very disappointed I could of spend 25$ at the big 99€ store if that was the case

When I signed up for Imperfect Foods I thought it sounded like a great idea. Produce that is not pretty or perfect but still fresh and tasty. However, the reality is that I have now received two deliveries with several fuzzy moldy rotten produce items. Some of the cucumbers were not entirely mushy and fuzzy. I cut about half off and was able to eat the other half. The nectarines were not salvageable the mushy rot was too far into the fruit. The tomatoes were bursting and severely bruised. The corn looked alright until I pulled back the husk. That is when I saw the black mold growing on and around more than half of the kernels. I had one remaining month of discounted delivery but I am not interested in paying for old produce. Not pretty does not mean old but old is what I received two weeks in a row.

I've done 6 orders with Imperfect Foods...mainly because I had a discount code for my first 5 orders and then they offered an additional discount code when I tried to cancel. I will be fully canceling for the following reasons: 1) Their food isn't even local. I've been using them during peak produce season in Washington and they can't seem to even find produce to send me from my state...or even Oregon! At times I've even receiving items from Mexico when I could go to dozens of local farms to purchase the freshest produce possible - often at the same cost! 2) Their prices aren't actually that impressive. You may save a tiny bit at times but likely not without discount codes. Smaller sized produce also means more waste and more time prepping when using. Admittedly, some items were OK values but often that was because of discount codes. Very few items actually save money from grocery store prices...and again, the grocery store was likely more local! 3) They mess up orders! I did 6 orders...2 were horribly flawed...and they still charged a delivery fee even after my complaint. I would have to go to the store to get missing ingredients for meals - making the delivery fee even more infuriating. Yes, they refund items when you complain but if I wanted average produce, I might as well just head to my local market which will also reduce waste of getting products all at once that I may not be able to use in time. 4) There is nothing green about this company. This is all a fake marketing scheme to make you feel better about your purchases. Sending products up from Mexico when I am surrounded by local farms producing the exact same products is not helpful. The amount of packaging material is crazy. They'll take it back on the next order but that's mainly because it is a cost savings to them. This is a for-profit business. Don't let their "green mission" fool you. Support your local Co-ops and small farmers...that will actually do better in the end. This company is extremely disappointing.

Reliable deliveries in my area (Connecticut), great quality food, and reasonable prices once you account for the time and driving you save by not going to the grocery store. Honestly haven't had a single problem over months of deliveries!