Imperfect FoodsReviews of imperfectfoods.com

Using Imperfect Food has been a great experience. My dad is 94 and has caregivers cook for him. So this box of weekly groceries ensures he gets healthy fruits and veges. I sometimes order something out of his ordinary itms for him to try. If it doesnt get used by him, my husband brings it home and cooks it for us. Things he particularly likes are chocolate broken almonds, chocolate chip cookies, and the lemon torte is delicious. Once a carton of eggs came and some were broken. They quickly reimbursed for them.

I created an account with them after constantly seeing their ads and I wanted to see whether or not it would be worth it for me budget wise. While in the process of looking at their products, I was deleting and adding stuff to my cart to see total costs. Then I get a notification from my bank that I was charged for that order. I’ve reached out multiple times for a refund and cancellation of subscription and heard nothing and even after reaching out they still went ahead and have continued to process my order. After this experience alone and all of the horrible reviews I’ve been seeing online I will never “order” from here again. $130 for food I could haven gotten cheaper for elsewhere, I don’t even want to imagine dealing with the price it would have been before I started deleting stuff.

Im Surprised by the bad reviews as I’ve been using Imperfect Foods for a few years. We started so our son in college could have fruit veggies but then he came home and they easily switched to our home address! The boxes are always neatly packed and I haven’t had too many issues with products except an occasional open bag of chips and they always reimburse. My one thing I don’t like is that they will fill your cart for you if you forget so you have to stay on top of it. I wish too that you didn’t have to have a minimum to avoid shipping fee but misfits market charges you one no matter how much you spend. (I use both services) I especially like Imperfects specialty products like their vegan Mayo but they aren’t permanent items. Thanks Imperfect!

I really wanted this service to work out and gave it several tries to see if the kinks would work themselves out. Unfortunately, as with many of these other poor reviews, it’s been an overall disappointment. I’ve had boxes come with broken open ice gel packs that soak through boxes of goods and drip all over the other produce - and floor. This has actually led to the box breaking open at the corners further damaging the products. I agree that most items can be found for equal or lesser prices even at the local Whole Foods. One of the biggest problems I’ve had is the “guaranteed delivery date.” In my area it says it will be delivered by 8pm on Wednesday with absolutely no disclaimer that it is actually delivered on Friday. I work some full weekends, unable to physically go home, and therefore I’m forced to buy a second set of groceries and often the ones from Imperfect Foods are bad come Sunday. If they came on Wednesday it wouldn’t be a problem. Also, many of these reviews have responses “apologizing” and directing people to use customer service. Though they often have generic answers that don’t even solve the problems. After weeks of these problems upon problems with no actual genuine solutions offered it’s time to say goodbye to this headache. It’s not worth your money. There is a reason it only has two stars…

My wife and I signed up for the program with high hopes and believing that this was a great way to reduce wasteful big box store measures. On several orders our items were subpar to say the least, and after my wife attempted to cancel the service we were still charged for one last order that an algorithm chose to ship to us. Needless to say, we didn’t need 2/3 of the items and the $100 order placed by their system only equates to about $30 of items we would actually eat thus eliminating the benefit from the system. We literally have decided to just order from Whole Foods on Amazon’s sister account, a much better system without random orders being charged to your account. We would advise staying away from the company as a whole. Very disappointed

They are not cheap! 60 bucks for a couple onions lemons apples tomatoes. A stalk of leaf lettuce carrots celery cilantro and strawberries. It would have been better if I just went to Walmart. I'm going to try misfits next... We will see if any better.

The Imperfect Foods delivery person left a 45 pound box on a high shelf in my apartment lobby. (The shelf is taller than I am.) I tried to pull the box down, but didn't realize how heavy it was. The box fell on my head, injuring my neck and back. Long story short... I now have to take them to small claims court to be reimbursed for $550 for chiropractic. It's common sense not to leave a heavy box on a high shelf. There are customers who are short, weak and/or disabled. There was no reason it couldn't have been put on the floor. After telling me they would train all their delivery people so this wouldn't happen again, it happened again. P.S. Previously, I had gotten food poisoning from Imperfect Foods lettuce, complete with projectile vomiting. They didn't respond to me for days. EDIT: I went through months of dealing with Imperfect Foods, and with their insurance company, and then filing a complaint. They are not reimbursing me, so now I have to take the next step and take them to small claims court. The worst part of this is that I was really hurt. I was in a lot of pain for a long time, and had trouble sleeping for weeks. I never received an apology.

I admire the mission of Imperfect foods but I got my first order and was SHOCKED at the excess packaging!!!!! Huge gel packs too big to reuse in my freezer! Foam box liners and silver sheet thermal wrappers! I understand that food needs to be kept fresh in transit but THIS very big issue negates any benefits for me. Imper. Foods saying they will collect these packing items doesn’t mean they are re-used! Also, some of the foods are imperfect in ways that don’t work for me, like leaking honey, a bag of carrots with a carrot sized hole in the bottom that looks like someone slipped one out…. Fresh Thyme in an opened pack and dried out. The food items are small and NOT inexpensive. I really like the convenience of delivery but not all the WASTE in packaging. Perhaps I should only buy things that are not available to me here and learn what is best to order from Imp. Foods and what is better bought locally. I feel a bit RIPPED OFF. I’m still deciding if I’ll order again. I never got a discount from them for signing up either.