Imperfect FoodsReviews of imperfectfoods.com

This food subscription is a SCAM.. buyer beware. I signed up and did not place an order for the 1st week because the items were expensive and nothing I really couldn’t get locally for less.The 2nd week items totaling over 84.00 were added not by myself and I received an email that my order was placed??? I sent numerous emails to stop the shipment but no one responded back to me... and then I got an email that my order has processed. Never again will I order from this company...

Like everyone these days, I am trying to save money on groceries. I decided to try Imperfect Foods. I went through the registration process and on my assigned shopping time I proceeded I look for items for my cart. Before I began shopping I priced out the things I wanted on my current grocery source so I could have a basis to compare prices. Everything was more expensive or unavailable. My goal is to save money not spend more. I also did not like the fact that you cannot see their prices before you actually do some shopping. I also did not like their rules about getting a box if you forget to skip an order on your account. Too many rules that can cost you money if you forget to update your account. They try to make you think you are getting discounted food but if you do your research you will probably not see any savings.

The premise of the company is fine. There is a lot of "not Pretty" food that goes to waste. But their business model does not work. They have a subscription/recurrent revenue model. But fresh produce comes in on a seasonal basis. Maybe there are enough people who want stuff from them. But my bet is they will crash and burn.

Not happy with this company. I looked at the website after seeing an add on TV. I did not place an order. Upon looking at my account there was a charge that I did not order. I called and they said I had subscribed to repeat subscription. I told them that I did not and wanted my money back. The guy I spoke to finally said my money will be refunded. I told him to make sure the account was canceled. Not a good impression.

Their delivery is absolutely awful. Sometimes they show up at 8 in the morning, sometimes at 8 in the evening, sometimes they don't show up at all. Customer service is non existent. They can't seem to get it together enough to provide any decent service. IN RESPONSE TO THEIR REPLY BELOW: I did reach to their team three times in three weeks because they kept messing up the deliveries. I wouldn't say exactly that their customer service team were happy to help, or that they helped or that they were happy, period. As a matter of fact, one of them told me that if I wanted to cancel their service to make sure I did it before their next delivery. So eventually I did. I can't guarantee that this has made them happy or that they will help others, but it certainly has made ME happier. Seriously: the experience was absolutely awful and if they are happy to help now, they sure weren't doing anything to fix their own issues all the times that I called.

Delivery no show 2 times in a row. They charged me but no food delivered. No communication why, customer service is horrible. Do not recommend using them

So really I would give 3.5 stars. I did several months of delivery and I never had issues with customer service. They are v. prompt to reply with emails and if anything was damaged or not tasty in a box, they would immediately replace with credit toward next box (but typically not credit back to credit card). For me, the actual produce fruit was not impressive, (and I typically did not pick organic choices). They were small fruit, and a lot of times not too tasty and flavorless. I feel like I do better picking fruits at local grocery store. What I liked was their grocery and meat/seafood items. That's where I sometimes found more unusual items and deals. I also did not need to order large enough to qualify for free shipping, so the shipping charges for my smaller orders added up again compared to going to local grocery store. I'm someone that does not really mind going to actual stores to pick my own products.

I’ve always had great customer service interactions with this company…only one time in over a year have I had an (1 item in a box of many) item not delivered and once I had some questionable broccoli. Both times the problem was dealt with promptly. I’ve even received a free sample of something once or twice! I have text notifications set up so I know exactly when my delivery is dropped off and so far the produce and snacks have been great, our kids love the yogurt covered 🥨 I do my grocery store shopping around my bi-weekly delivery to ensure I always have fresh fruit in the house without buying so much at one time that any goes bad.