Imperfect FoodsReviews of imperfectfoods.com

Used them for several months, the first order I received was someone else’s order. Not a single thing I ordered was in the box. I checked my receipt and not a single item matched what I ordered. I sent them a picture of what I received and my receipt, and I was refunded for the box. I just thought they mixed up my box with someone else’s, no big deal. The next few orders had a few things missing here and there but also not a big deal. Sometimes I’d receive a moldy item but I’d be refunded when I sent them a picture. However, the reason I quit using them was the last order I received from them was foul, rotting, and covered in bugs. I received a ball of moldy, smelly, rotting berries that leaked all over the other food. The odor was unbearable. You could see the leak from the outside of the box. The outside of the box was covered in flies because of the leak. Nothing in the box could be saved. I sent them multiple pictures of the moldy ball of mush in the Raspberry container and the damage it caused the other food it was packed with. Instead of coming to any kind of reasonable solution or refund, they sent me “credit for just the berries” that was “good toward the next box.” I assure you, there was never going to be a ‘next box.’ I’ve been using a competitor for over a year now and have never had a single issue, so I know it’s not the mail or climate. It just feels like Imperfect Foods does not care about quality or their customers. Not worth the price.

They were great for a long while, but I feel like things have really changed over the last few months. First, they stopped picking up my boxes for re-use and when I asked about it they said it would never happen again. The next week when it wasn't picked up, they said they had discontinued that service...which was one of the reasons I had stayed with them. No notification--just dropped the program and didn't tell me. Today, 7 HOURS after my box usually arrives, I received a text saying it would be delivered 2 days late. Surely they knew this before that. We plan our meals around the food we order. I was informed of the 2-day delay AFTER dinner (the box usually arrives before noon). They have definite communication problems in their customer service. If the box was not packed and sent out, THAT'S when i should have been informed...not after the time I expected to eat the food. I do not want a response to this review, an apology, or an excuse. I want the service I pay for and timely communication when there is a change or problem. I am very understanding if I am informed of what's going on and treated with respect. Apologies are worthless and insultingly late.

When they decide what you eat, they send the most expensive worst quality stuff they want to get rid of. Then if you pick yourself, there isn't much if you have a specific wish list, but if you just want to try new stuff and hope for the best, take the risk. Some of the produce rotted within a day or two and I was shocked at how much packaging, bags, boxes, ice packs, and cooler material was wasted for a single box - not exactly in line with the idea of paying a little extra to save food waste while you fill a dumpster full of plastic for each delivery.

As long as the produce is used right away it's usually okay. The problem I have is the delivery. The box is sent to my mother who is disabled, she cannot pick up a box from the ground. I have written very clearly in the delivery instructions to put the heavy box in the wagon on the front porch, there is also a sign on the wagon asking to place the box in there. On a consistent basis the box is place on the ground in front of or next to the wagon. One time it was left in the yard. Imperfect Produce just recently started having photo evidence of where their drivers leave the box so now I have proof no one is reading my instructions. What's the point of having delivery instructions if no one is reading them? This isn't a convenience issue this is an accessibility one.

My gf and I have ordered from them around 10 times now and they have maybe gotten the order correct once or twice. Half the time the produce is already starting to spoil or tastes terrible. They say if they are out of something they will replace it was something similar of equal value which they usually never do and they still charge the full amount. I highly recommend avoiding getting your food from them. Had high hopes for them but overall extremely disappointed and almost feels kind of like a scam the way they do this every week so then we end up spending more money as we have to go to the grocery store anyways to buy what they forgot or to replace the spoiled produce. This place is terrible

Most of the apples were bruised to mush, and the kiwis as well. The watermelon was split open. The grapes were soft, mushy and had mold. I would give 0 stars if I could.

Very disappointed!!! Signed up and received an order I did not authorize. I received four items for $89.00. I got ground beef, cauliflower, carrots, and collards in a box as large as a coffin with 2 large ice packs and a thermal foil cover on it. I am disgusted with this company. I want a refund and never to hear from them again. Beware and be careful. I thought this may be a nice company to shop for my supplemental items as I thought it was a good environmental cause. I was WRONG!!! I live on a fixed budget and they charge more for scrap foods than I could shop at a gourmet market for!!! Buyers Beware!!

This company should be called: "Imperfect Foods & Delivery!" We had to cancel finally after at least 4 bad experiences from badly packed, damaged fruit and produce (not just 'ugly' but inedible) to having received a box for someone blocks away & they received ours. How do I know? No company response or help so I FOUND who the person was via social media and had to connect to him myself and exchange boxes!! True Story. Their prices are NOT really offering savings so what is the point? A BIG FAT NO - just say no to this. Great idea badly managed and their customer service is hard to reach, not helpful and didn't seem to care at all about their title: CUSTOMER SERVICE.