Imperfect FoodsReviews of imperfectfoods.com

I would 0 stars if possible. I started a subscription with Imperfect Foods and had a few issues that would make me advise against ordering from them. Issue 1. My order was missing items. Because I used a coupon code in addition to purchases they wouldn't refund me the entire value of the items they forgot to include. I.e. $20 coupon on $100 order. They only refunded me $0.80 for a $5 item that was forgotten to be included in my box. Issue 2. I cancelled my subscription after the negative above experience. A couple of weeks after I cancelled I got notice that they processed another order. I immediately reached out to customer service and they refused to cancel the pending order or issue a refund for their mistake. Overall, very negative experience and I would not recommend. Buyer beware.

If I could give them 0 stars I would. I decided to check out the service, and the only way to even view what products you might get is to add a credit card and sign up for the service. I was curious so I did. I decided I didn't want a box for a while and I would think about it. Three days ago, I received an email stating that my deadline to change an order was almost up. I decided I did NOT want the box, and I went through apparently all of the exit questions but one. By the way, this is an extremely manipulative practice companies do, but I've never seen it to this extent: they purposefully color the options in which you don't cancel the subscription when starting the cancellation process. I know the color of the options doesn't seem that big of a deal, but it positions people to choose that option based on past experiences. Anyways, I did not answer the last exit question, so apparently, my cancellation did not go through. In what world does it make sense that I answer at least three other questions confirming I want to cancel my order but it is not canceled because I assumed the process was done when they told me I would not receive the box. Because I did not fully cancel, my card was charged yesterday. Why didn't they email me two days ago? or even today? I didn't even know they charged me for this box until I saw my bank statement. I immediately checked and sure enough, my subscription was not canceled. After saying at least THREE times I wanted to cancel this order. Are you kidding me?! Then seven minutes after I cancel the subscription I get an email confirming the order. After I canceled. I called their customer service and the best they could do was say "so sorry" and offer a 50% refund. I am a broke college student who wanted to see if this service would be a cheap and easy way to get groceries so that $50 really hurt my bank account. It is ridiculous that they would not give me a full refund. Do not even glance at their website or they'll have your money somehow. I do not recommend it. Extremely awful experience.

Read the reviews. Listen to other people's pain. Don't make it your own. I absolutely loved Imperfect Foods. Their branded items are often better than what you find in local stores. So, what's the problem, right? Well, if you like rolling the dice every week and seeing what they happen to send you, even after you carefully went through your cart and "shopped," then this service is a fit for you! Congratulations. But, if you're not a fan of randomly canceled orders or randomly missing items (happens almost every time!), stay away. It's like this company raids local food banks and sees what it can get its hands on, but only AFTER you placed your order for items listed as in stock! In terms of savings, I can get more bang for my buck (by far) at my local Trader Joe's. It's a shame, really. I wanted to like this service. I DID like them when they were mostly reliable. But this company doesn't seem to have a clue as to how to scale a business. Their growth has destroyed the value added proposition of the service. Just not a fan of companies that chase profits at the expense of the very business model they promote.

You have to put all your info to even learn about it, and then they say you don’t get charged until you recieve and It is all a Lie!!! I didn’t finish with the sign up after reading, but they already had my personal info charged me 70.00 haven’t recieved anything even though I’m cancelled and the best is I will get a future credit when I sign back up for a service I have NEVER TRIED OUT!!!!!! They have terrible customer service and have their own file already at Better Business Bureau. Stay away from this business!!!

This service was ok. I liked the variety of things I could get. However some of the fruits and vegetables are a bit pricey. Delivery was on time. I also liked the fact I could tell them what not send us. It was a shock to suddenly get an email telling me that Imperfect Foods would no longer deliver to me. I don't see what the problem is. Both FedEx and UPS deliver to me and it's not like I live in the middle of a deserted island. However the email did state that if I should ever move to another area I should feel free to contact them to see if they deliver to a new address. At my age, the only place I would be moving into is a nursing home as I am too old to buy another house. I am very sad and this leaves me with being dependent on grocery stores at this time during the pandemic.

Doing commercials in my area and do not even deliver to South Florida/ Boynton Beach. Company really needs to understand marketing and how to target your audience because what they're doing now is 100% incorrect. Entered our ZIP Code on their website to possibly try them out and said hopefully coming soon. They either need a new web developer or do not do targeted commercials in areas where they do not deliver to and get customers hopes up. Sad

I has been ordering from Imperfect Foods for over a year now. I rarely eat meat but decided to make a rib roast for myself and a guest. After cooking the roast I ate one rib and then noticed it was full of MAGGOTS. I sent an email with photos and called to report what had happened. I explained how repulsive an experience it was and was assured a manager would get back to me Instead of being contacted by anyone I was refunded the price of the roast and a $15 credit to my account. NO ONE ever returned my phone call to apologize. What kind of business are they running. MAGGOTS and HORRIBLE CUSTOMER SERVICE!

I was browsing the website today and got charged for an order that I did not authorize! I IMMEDIATELY reached out to cancel and was told that nothing could be done. I can see not being able to do anything if it's the day of the delivery but this was maybe two hours after I was on the site. Cancelling should not be an issue at that stage! I'm in the process of reporting this company for credit card fraud and have also filed a complaint with the BBB. I just want my money back and DO NOT want the order.