Imperfect FoodsReviews of imperfectfoods.com

Imperfect foods treats warehouse employees and drivers like slaves it’s very inhumane hot they treat everyone. The food quality is not even the greatest many if you people are getting ripped off. I wish peapod was still in business. Their produces was good quality and the drivers were very professional

I’ve been using imperfect for a few years now and there is some good and bad. My favorite thing about them is their proprietary products and pantry goods. The coffee is why I keep ordering from them, but I always add on a few more items like the chocolate covered pretzels or something I’ve never seen before. However my biggest complaint is that they don’t put the weights of anything on their receipts. Since they don’t do that it’s impossible to know how much you’ve paid for things when it finally arrives. I’ve screen captured the order and checked and I’m consistently shorted whole lbs of things - it’s really frustrating and seems dishonest. I can’t imagine why they wouldn’t include the weights on their confirmation emails unless they knew this was an issue. I have been reimbursed when I complain about it, but at the end of the day I just don’t trust them and so I try not to buy anything priced by weight. Just wanted to give everyone else a heads up.

imperfect foods is the worst out of the worst. hate it soooo f**king much.

A company I fully trust - they have very sustainable practices and always take good care of me

I really struggled with this company. Their initial (or original) mission statement really resonated with me. My husband and I shop using local CSA’s … so this seemed like a great brand to use. Our first box arrived in July. We had been out in our yard and could smell it before we even saw that it arrived. (I am not exaggerating.) It was foul. Our box arrived fedex and they only used a few ice packs (not dry ice). Everything was smashed together and even things like cereal were ruined because the way the box was packed. It was disgustingly spoiled and EVERYTHING had to be thrown away. Which really felt like a large red flag and seemed so distant from their mission statement. I did not trust them … but we decided to wait until it got cooler and tried them again. It was January. It was cold with a small amount of snow on the ground. I thought there was no way to get a box of rotting food! We tried again. (This was our second and last mistake with them). The box, two of them, arrived on time. They were left in a snow bank by the road (fedex issue there). However, I thought it was a good sign - that maybe they packed cold items in one and dry goods in the other. Not so. Again, everything was thrown in the box and mashed up. They used the same crappy ice packs …that were no longer frozen. They left things off the list. Had missing items or partially missing items. Replaced one item with a giant yogurt that exploded all over everything. So, even if everything had arrived in edible condition we still would have had to call and had our bill adjusted because we were shorted. They sent rotting vegetables (sweet potatoes literally had mold on them). Other items had broken open or had just gone bad. We did not feel safe eating ANYTHING packed in those boxes. Again, we threw everything that was in those boxes away …with exception to the avocado and honey body butter - which I loved both the design and product. It felt like such a waste. The only good thing at the time was their customer service (though my friend says even that has gone down hill?). This company fails on its ability to deliver products. They don’t know how to package their products. They can’t seem to figure out how to get them to clients in a reasonable and safe time. They are wasteful! I was really disappointed. Imperfect does not live by its mission statement. Not only was it a waste of food, for us, but a waste of time, money and fuel resources. Choose another company … one that TRULY stands by its mission statement.

Affordable food delivered to your door all in the name of combating food waste, sign me up! Actually I have been signed for over 5 years. Ordering and customizing your delivered is very easy and their app makes it convenient. I simply love this company.

Been a customer for over 2 years. Great service, great mission, and tasty selection. They also have a tracker on your account page that tracks how much food/water/c02 you have saved since being a customer with Imperfect. Love seeing the 'good' when I shop for the week! By the way, those who mentioned some produce/items that didn't show up as expected, I'd reccomend reaching out to thier customer care team (who were very helpful and never had a bad expierence with). They refunded some 'extra' bruised produce I recieved awhile ago with no issue whatsoever. Finally, a company that cares.

Love the food and all the items in the box so far!!