Imperfect FoodsReviews of imperfectfoods.com

I've been an Imperfect customer since 2016 (6 years!) and I love this company so much! The food is phenomenally delicious (and often fun shapes), their commitment to environmental justice is so inspiring, their customer service folks are always helpful and friendly, they take back their packaging (!!), and they are always seeking to learn and grow as a company. Over the past two years, they had to (got to!) scale on a massive level as folks turned to food delivery services during Covid shelter-in-place. Although that did seem to be a challenging experience for them (I received quite a few broken eggs back for the first few months of shelter-in-place), I have noticed that Imperfect has been taking more steps to make sure items arrive undamaged. I really appreciate both the unbroken eggs / non-smushed fruit and their attention to detail. They really do hear and act on customer feedback, they have scaled with intentionality & thoughtfulness, and they've dialed in their processes along the way! I love Imperfect!!!

Food delivery failed 3 times in one week. Canceled my account. If I need to order take out 3 days a week because they can't make sure a box is on a truck, not worth it. All they did was refund my money, no credit or meal on them, zip, nada, zilch. Ridiculous customer service will leave you and your family hungry and unprepared.

On 7/26/2022 at about 1:45 pm a pink large van with a logo by Imperfect Foods cut me off on a residential neighborhood in the city of Reseda near by a school . The driver who was representing this company was not considerate at all or self aware of there surroundings driving like a menace, having road rage blocking my way and hooking you he entire time while driving. I’m a mother and it’s terrifying that we have to encounter people like this on the road when all we want is come home safe to our family’s . I was extremely disappointed and search for information of this company Imperfect Foods and was a lil difficult to find a number where I can call and complain, I was able to and the representative was not much helpful . I have footage of what happened since I have a dash camera because if maniacs like this . Please don’t support this company. This company is not doing a good job by hiring unstable mental people . The people they hire should be professional enough to be responsible drivers .

This is a great company. I started getting their boxes a couple of years ago and have loved all of the new foods my family has been turned onto or experienced for the first time. (Did anyone say dragon fruit?!) And we feel really good about buying from them because we they pick up the packaging we can't recycle in our bin. Also, I didn't know but food waste is really, really bad for the earth. So if we can do a little by buying from them, it makes me really happy. They are much better than Misfits, that sent me rotten food, and have really nice customer service people if I ever have a problem. Thank you, Imperfect Foods!

Ground beef comes out weird, doesn't cook good. I'm ok with ugly, small fruits and vegetables or whatever, I don't care what it looks like, as long as it's fresh, not bruised. Stuff comes crushed by other stuff. Anything packaged has a bland taste. And it doesn't seem to be much cheaper. Might as well pick the stuff out myself at a regular grocery store. Cancelation was easy. Had a hard time getting rid of thrice.

Got my first order last week! The wife and I loved it. The fruits were imperfectly perfect. Great for lunches. Love the service. Delivered on time. Received all the notifications we needed. It was smooth. Customer service was excellent as well.

Imperfect continues to be a disappointment and a rip-off. I hadn’t ordered for quite some time due to issues with every single order. I received an email offering me 50% off two orders if I gave them another chance. I stupidly placed an order. First issue - the total given was NOT 50% off. Turns out the fine print stated UP TO 50% off. I placed the order anyway. The order arrived. Vegetables were rotten and bagels were stale and hard. The gel pack did not keep the proteins and other items cool. Everything was warm to the touch. Imperfect’s response was to give me a small credit. Not a refund, but a credit. This, of course, forces the customer to spend even more money. Not surprisingly, even though only part of my order received the 50% discount upon ordering, somehow the damaged items were all discounted items. So, even if I used the credit, it would not be enough to replace the inedible items! This is typical of Imperfect and their so-called customer service. Avoid this company!

I debated between 4 and 5 stars. Some of their prices are awesome, some are less awesome, so it's like normal grocery store prices for most things. BUT, their customer service is simply phenomenal! They take care of things is something breaks in shipping or arrives and isn't the best quality. Obviously, you're signing up to get oranges shaped like George Washington's hair sometimes, but I mean if something was old or otherwise not good to eat. Their customer service is really geared towards keeping customers long-term and their policies for making things right shows that. I totally trust this company and have recommended it to others. I also love that I can recycle the cold packaging by just leaving it out on my porch for them to pick up when they drop off my next order!