ILIA BeautyReviews of iliabeauty.com

Placed my order in Dec 1 and as of writing this review it still has not shipped. It has been 7 business days. Their website states it would ship within 3 business days. I have sent multiple emails to them. The first email I sent they said someone would reach out within 1-2 business days and it has been 4 business days and multiple emails sent to them and no response or help. For a company that charges a premium for their products, this is horrible customer service that feels more like a scam. I can understand if they just responded with a new ETA or explanation as to what is happening so I can plan whether to wait it out or buy the product somewhere else but no updates at all. Update: They had technical glitches that prevented the tracking information from populating. So my purchase was shipped on time :). I am updating to three stars as I did get my purchase on time, however, customer communication was slower than I would have wanted. I would give them another chance, though.

Best clean makeup ever! My allergies and contact dermatitis has flared up as I have gotten older, not to mention being diabetic and on a GLP-1 and going through menopause, but this makeup is the ONLY thing my skin does not react to, and my face feels good after using it. It's clean and easy to apply and take off, and buildable. You can make it as subtle as you need. I have been happy with everything I have purchased so far. The agents are very helpful in choosing colors. The shipping is sometimes a bit off, but it's quality makeup.

After placing my first order and being delighted with the products and the delivery service, I have made a second order and couldn’t be more disappointed. Not only did I have to chase up the order after having passed 3 business days and getting no notification about it being shipped I have now received my parcel and part of the order is missing.

Update: I rec’d my order around Dec 10. Customer service eventually reached out. My order was never updated to reflect shipped, it just showed up one day. Perhaps their system was just overwhelmed with orders for the holidays. I enjoy their products. Ordered Nov 25, it is Dec 6 and not a peep. Only one email to say my order was received. On the website the status has not been updated to confirmed, certainly not shipped (despite website saying they ship in 3 days). I submitted a customer service inquiry 2 days ago and nothing. Buyer beware. If this company is big enough to be in all the makeup stores, they need to get their act together for direct online.

The products previously bought are nice, however I have a delayed order that hasn't been processed or shown any movement for over a week. Unfortunately, customer service ceased to respond four days ago, and tracking doesn't show any updates either.

I received a defective product and Tavonia went above and beyond to help me! My email was answered quickly and a new product was on it's way to me. Every product I have tried from this company I have loved and now with this super customer service I'm an even bigger fan! Thank you!

Placed an order well before holiday season. Item did not ship until a week later and has been stuck in a remote town in PA for 3 days now. Carrier was a weird cross border fulfillment provider YunExpress or Cirro E-Commerce that I have never heard of. I even received some of my orders placed on other retailers on black friday already, yet the Ilia's package is not even close to be delivered. Website also has constant glitch such as failure to add item to shopping bag, an absolute headache to deal with. If you are a fan of their products, try order on other dealers. If you just want to try them out, I would say avoid at all cost.

Went above and beyond to help me sort out a mistake I made and were super kind and helpful.