ILIA BeautyReviews of iliabeauty.com

I got on to write a review because I almost didn't buy from them because of the complaints of delays... but I decided to buy anyway and just assume I'd have to wait. My two lipsticks came in just a few days and I love them.

Excellent customer service! When I received a defective product, their response was prompt and helpful. They shipped me a new product right away!

Besides having a good line of products, that have worked well for my sensitive skin, I’ve had a couple of customer service inquiries needing support and have found them to be highly responsive and reasonable.

Save yourself the trouble and buy from Sephora or Nordstrom. The logistics of this company are a hot mess. Ordered 2 products, they only sent 1. I email support and I get an auto-response that they won't get back to me for 5 business days. Hot mess. Good makeup though.

Products are fine, but they didn’t work well for my skin.

Tavonia was so kind, accommodating, and professional when assisting me with exchanging my ILIA complexion stick for a different shade, since the one I initially ordered did not match my skin tone. ILIA is a great brand with great values, and employees like Tavonia do a great job of reflecting that.

I had the personal assistance of Tavonia who was excellent. I chose the wrong shade of the Super Serum Skin Tint and instantly Tavonia responded and asked me to send in a photo of my skin tone to match me to the right shade. . She chose the perfect match with BOM BOM ST5 and I couldn't be happier with the finish and product which leaves my skin looking polished, dewy and like glass. Definitely ordering more. Plus my exchange arrived super fast despite the Christmas season in full swing! Really pleasant service, fast and extremely helpful polite assistance from ILIA.

Ilia’s products are really lovely, easy to use and so kind to your skin… and they have so many items to choose from not to mention all the different shades! I needed to switch a shade and they made it so easy for me. The customer service team really go above and beyond - great, clean products and fantastic customer service! What more could I a girl want?!