Casey G.
Paul was GREAT
Paul was GREAT! My usual product was out of stock online, so I tried their colour match suggestion and it was not a great match for me. When I reached out for a solution Paul was friendly, kind and got me to a great solution fast. Love Ilia customer service and products!
Response from ILIA BeautyFeb 13, 2026
Thank you for taking the time to share about your experience with Paul! He is such a valuable asset to our team, and we are so glad to hear he was able to make shade suggestions for your exchange! We will be sure to pass this along to him and let him know about your positive experience. Have a great day!



