ILIA BeautyReviews of iliabeauty.com

Response from ILIA BeautyMay 20, 2025

Thank you so much for your kind review! It's so wonderful to hear it's one of the best you've experienced. Kortnii exemplifies everything we want our service to represent, and we're so glad you could work with her. We truly appreciate your support and look forward to assisting in the future!

Response from ILIA BeautyMay 16, 2025

We are so glad you had a great experience speaking with Geil! It's also always great to hear when someone loves the product too. We are so appreciative of your support. Please know we will always be here to help. Thank you, again!

Response from ILIA BeautyMay 16, 2025

Thank you for reaching out, and we truly understand your frustration. We’re very sorry that your order isn’t arriving within the expected timeframe—this is not the experience we aim to provide, especially given your trust in our products. While our shipping estimates refer to the transit time once an order has shipped, it can take up to 3 business days for orders to be processed before leaving our facility. That said, we understand this delay has caused inconvenience, and we sincerely apologize for that. In most cases, orders do process more quickly, and we’re sorry that wasn’t the case here. We appreciate your feedback and are committed to improving. If there’s anything else we can do to help or if you have further concerns, please don’t hesitate to let us know—we’re here to make it right.

Response from ILIA BeautyMay 16, 2025

Thank you for your kind review! We're so glad our team was able to help you efficiently. We will always take care of you and hope to connect again in the future! Thank you so much.

Response from ILIA BeautyMay 9, 2025

Thank you for your kind review! We're so happy to hear that you're pleased with your experience. We strive for quick and efficient responses. Your time is valuable! We truly appreciate your support, and please know we are always here to support you.

Response from ILIA BeautyApr 28, 2025

Thank you so much for your kind words and for sharing your experience! We're truly sorry to hear about your concealer. We're so glad we could help make things right. Your appreciation means the world to us — customers like you make what we do so rewarding. We're grateful for your continued support of ILIA and are always here if you need anything!

Response from ILIA BeautyApr 24, 2025

Thank you kindly for your thoughtful review! We are so glad you love ILIA as a brand and that you were impressed with our customer service. This means the world to us! We truly appreciate your support and will always get you taken care of. We look forward to helping in the future!

Response from ILIA BeautyApr 23, 2025

We greatly appreciate your review! Promptness is one of our top goals when it comes to providing good service for you, and we're so glad Kortnii was also polite and driven to find a solution. She will always ensure you are taken care of. Thank you, again, and we look forward to servicing you in the future.