christian P.
If I could put 0 stars I would
If I could put 0 stars I would. Sent my hypervolt plus 3 weeks old for repair and got a downgraded device in return. Not to mention I need it at a PT clinic for injured people. I have never been so disappointed in hyperice customer service or the product that got messed up in 3 weeks. My first first generation never had problems but they don’t make those.
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and inform you that in 2023 we completely revamped our Customer Experience department and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]


