HypericeReviews of hyperice.com

My order never showed up, and the delivery status just stayed at “waiting for details.” I waited a week and a half past the expected delivery date before finally hearing back that they’d look into it. Not long after that, I got a refund with no explanation. I had to contact them again myself, only to find out the item was out of stock. I placed this order a month ago. If they’d told me from the start that it wasn’t available, I would’ve ordered something else instead of waiting a month for nothing. The lack of communication was really frustrating. Customers shouldn’t be left waiting for weeks with no updates, only to have their order canceled and refunded without any explanation. Update: Customer service saw my review and reached out to me directly. They apologized for what happened and sent me the product. I really appreciate them taking the time to reach out and resolve the issue.

Husbands Xmas present arrived and the box is screaming hyperice normatec boots. XMAS SURPRISE RUINED 😡 Their response is good news he can use them sooner. NO HYPERICE THAT IS NOT THE POINT OF GIVING ON XMAS DAY.

I know the Normatec Boots are great as I use them at a local fitness centre so ordered my own. I was advised they are out of stock and will be back ordered for a month. After waiting 6 weeks I checked in and they are still unavailable. Waiting the next shipment. I was offered and accepted a refund no problem. My issue is the whole time they continue to promote the boots and they are not marked as out of stock or back order on the website. I thinking this is deceptive marketing. Great product, awful service and integrity from Hyperice. Beware and check stock availability before ordering.

I’ve been waiting to receive my Normatec boots since December 27th the delivery date is getting pushed out over and over again. They keep offering me refunds but I don’t want a refund I just want my boots. I can’t understand why they also keep advertising them for sale when they have no stock it’s very frustrating.

Great product, poor customer service. I ordered the Hip attachment from Hyperice the same day I ordered the Normatech 3 legs from a third party seller (18th Oct). The Normatech 3 legs turned up on 21st Oct from the third party supplier. I chased Hyperice for an update via Webchat (which only seem to be staffed in the US) multiple times and finally on 28th Oct was told they where out of stock (That's 10 days since order) and either had to wait (no league time given) or get a refund. I asked for refund 2 days ago (lets see how long thats takes) and ordered the Hip attachment from another third party supplier and received next day. Hyperice, keep up the product development buy leave fulfilment to someone else .

I got really worried after ordering my Hyperice Hypervolt on 12/17 and, even though was promised "FREE 2 Day Express Delivery" had received no shipping information or tracking number by 12/23. I had read many bad reviews about similar experiences but connected via their live chat today on the site and was given a tracking number shortly thereafter for a 12/24 delivery. All in all, they just sound really overwhelmed and disorganized, but at least in my current experience, am at least getting the product which is all that essentially matters. Would have loved a better customer experience, but as long as this shows up tomorrow, I'll forget all about it.

You need a better system of how to put on and use the device. The instructions you currently have are too presumptuous.

Product is good, but do not choose fedex , they are the worst shipping company.