HypericeReviews of hyperice.com

I got really worried after ordering my Hyperice Hypervolt on 12/17 and, even though was promised "FREE 2 Day Express Delivery" had received no shipping information or tracking number by 12/23. I had read many bad reviews about similar experiences but connected via their live chat today on the site and was given a tracking number shortly thereafter for a 12/24 delivery. All in all, they just sound really overwhelmed and disorganized, but at least in my current experience, am at least getting the product which is all that essentially matters. Would have loved a better customer experience, but as long as this shows up tomorrow, I'll forget all about it.

Customer service was easy, quick and exceeded my expectations.

Great customer service! They were easy to reach and resolved my issue with respect and efficiency. I love the Hypervolt+, it is saving my hands and my patients love it too. I will be adding the hypersphere next.

Their customer service is excellent!

WOW, I just ran across all these reviews and I’m very worried I won’t receive my $425 massage gun. I purchased the Hypervolt on December 9th and have not received any shipping confirmation. I cannot believe it!!!!!! Everything I’ve read is exactly what happened to me. Wasn’t able to get on Chat, then when I was able to get a hold of someone on chat, someone said my massage gun would be shipping out the next day. 4 days have gone by and I haven’t received anything. I was able to speak to someone today 12/21 and they told me that for some odd reason, my massage gun order was rerouted back to California when it should have been shipped from NY. 🤷‍♂️🤦🏻‍♂️Makes absolutely no sense. The representative said she would call me back at 5pm PST to provide me an update and I never heard from them. It is really saddening to encounter this especially right before the Holidays. I wanted to surprise my wife but I guess it will never happen. I had spent countless days researching massage guns and I could have went with so many other competitors which probably would have already shipped the item a lot sooner. Very disappointing Hyperice!!!!

I had a significant delay in shipping. Their customer service reps are first class. It is awesome to know you will deal with people who care and go above and beyond to make things right.

First my experience prior to receiving the gun.. I was very excited to order my wife a massage gun from them as she is a massage therapist and loves the one she uses at work. I went to the website where they are advertising free express shipping so you can get your item by Christmas guaranteed! I placed an order on the 13th.. after educating myself on their website it stated that they process and ship out order within 2-3 days and then express shipping takes 1-2 days. When the 18th arrived I had yet to receive anything from hyperice saying the order has shipped. So naturally after waiting the 3 initial days I send an email to customer support... never heard back. The next day I go to the website and try to use the “live chat” and yet it is not available, even though I went on during business hours. I call the phone number, wait a couple minutes then get a message saying they are too busy and to leave a message but then it hangs up on me. So finally the next day I reach out to hyperice via Twitter because social media seems to be the only way to get peoples attention these days and I finally get a response from hyperice telling me to send them a DM with my order number so they can help and what would you know! They don’t have DMs available. I get a message saying this account can not be messaged. So after feeling fed up, The next day I go back to the website and the live chat is working so I finally get to speak to someone who gives me a bunch of excuses for why the orders aren’t shipped. While talking to customer service I ask for a refund and was told hyperice refuses to give refunds on your order after you place it, even though they didn’t meet their own standards of time that THEY advertise and your only way to receive a refund is to not accept the order when they attempt to deliver it (because all orders require a signature). The customer service rep states that orders cannot be canceled when they are placed because they are “immediately processed” then 2 minutes before was telling me how the order takes DAYS TO BE PROCESSED. So which one is it. Update: The company finally had a representative reach out to me. I also was able to get a verification that my order should be arriving tomorrow. I will provide updates to verify the legitimacy of this and my review will reflect the outcome. Final Update: I received the order 2 days prior to Christmas thank goodness! The representative that reached out to me via email did a check-up to ensure I received the order which I do appreciate. So the item arrived before Christmas as promised I just wish I could’ve been communicated with when my order was sent out, it would’ve saved a big headache but what’s done is done and I appreciate that they did what they could to make the situation right. My wife was so excited when she got the massage gun I have never seen her so happy! It was so worth it just for the smile on her face and she is already setting regimens to use it daily for her benefit. The product came in lovely packaging and looks very high end. So far, I am impressed!

It is a superior device and I have develop a unique skill set to relieve pain and discomfort many older athletes experience from being active. I'm an exercise physiologist. It's a worthy investment to my practice.