HypericeReviews of hyperice.com

Excellent company and employees, especially the costumer care specialist Alex Moscalu. I had a problem with my normatec and they solved it immediately. Highly efficient and helpful. I recommend it!

I recently bought a Hyperice product which although it charges doesnt turn on making it useless. To try and return it or contact customer service has proved impossible and there is no one to contact except message Bots. If you like these products buy through a dealer/shop who has customer service although I would avoid all together as there is no quality control at all.

Returned my order and have been chasing for a refund for over 3 weeks since. Got told an email I received about 'new order shipping' was an error and I needed to wait more time. It's been 3 weeks and so far zero refund. Awful service, I have had to chase several times and receive very short, unhelpful answers. Overpriced products compared to competitors and I won't be buying from them again.

Received my Hyperice product, which to-date seems to be working well. The unit is supposed to blue tooth to a Hyperice App. This is just BS!!! (1) After almost a week of writing and calling Co., I still am NOT able to even sign into my account. Hence, I cannot use the App. This company has the most incompetent customer service & NO tech support. WOW!!! I guess its caveat emptor in Irvine Calif.

Awesome customer service on my Normatec 3. Unable to charge the device for some reason, after a couple of quick mails to customer services showing the serial code and proof of purchase, I was sent a return delivery pre paid postage and within 48hrs of posting, received a new device. Can't ask for more than that with a product that is 18 months old

5star customer service! My massage gun stop working after a year~ . I send an email to the company and starting communicate with the customer care. I had a new replacement into 3 weeks~. Good job ! Thank you ! As for the massage gun. It’s the best in its price . Good quality and intense. I don’t know the reason that’s stop working but I know they re gonna help you.

I ordered two sets of Normatec Legs with Hip attachment directly from Hyperice.ca in October 2023. The purchase was made for 2 young athletes engaged in elite level hockey at a full time hockey academy. Both boys use them before and after games and practices and have nothing but good things to say about the product and how it relieves muscle fatigue and soreness. Beyond the quality of the items, I want to comment on the excellent experience dealing with Hyperice. There were some supply issues and both orders were unable to be filled as planned. During the period of waiting for inventory, the items went on sale at a considerable discount. I inquired about a price adjustment, and was put in contact with customer service rep Alejandra, who did an excellent job in getting the price adjustment through and issuing a prompt refund. The order was shipped by courier, and arrived promptly and in good condition. In my experience, this is an good company that puts a priority on customer service and satisfaction.

I've been using the Hypervolt 2 Pro for little over a year & I am very happy with this device. I feel especially refreshed after strenous leg workouts or after sitting down at the office all day. I am also extremely impressed with their customer service: very knowledgeable and fast acting, very nice way to have my issue handled like this. Great product and great customer service. Definetly recommend!