HypericeReviews of hyperice.com

Customer service was appalling. Purchased on Monday and paid additional for express post. Not dispatched until Friday, so despite the express post option, delivery still took over a week. Raised the issue with customer service who provided a ridiculous cop out response with no genuine attempt to resolve.

10 days and no dispatch date Very worried this is a scam - tempted to report to the police

Order placed in late December, with the promise of dispatch within 5 working days. We are currently 18 days into January, with no sign of a dispatch. When you raise a support ticket on their website, the query gets closed with a vague excuse (but no progress). I then received an email to say one of the two items ordered is out of stock. I have requested a refund, but going by some of the other reviews on here, I am not holding out much hope in getting anything from them.

I had a fault with my Normatec Boots where they weren't charging. I emailed in and got a response very quickly, after a couple of problem solving attempts I asked if they could send out a new charger for me to try as that would be the simplest fix. This was met with an immediate yes and the charger arrived a few days later. Alex kept me up to date every step of the way and was extremely helpful. The best customer service I've experienced in a long time!

I purchased a Hyperice Go. After trying the product, I determined it was ineffective and difficult to use. I was surprised to learn that the return policy is to charge me $15 (Roughly 15%) of the purchase price, PLUS requiring me to pay for return by FedEx label. The overall cost to return the item “for a full refund” is not what I expected. My error in not knowing T&C. Bad marketing policy will prevent me from purchasing another Hyperice product. I have Theragun device which is a great product. Not the “GO” ball

Had it for several years, but only used it sparingly. Worked for awhile, but then battery completely gave out with no warning.

William customer service representative went above and beyond to resolve multiple issues and kept email contact and update when had return for large width size , incredible Customer Service representative and he needs to train others and management needs to take advantage of his awesome customer skills!! Owned all issues and follow up which made me Tell everyone how great of products and any issues they resolve and follow up!! 5 stars for Representative William!!!

I have a client with lymph problems and nerve damage and he swears by the venom range of products. He finds them very easy to use and very effective. Customer service was great too.