HypericeReviews of hyperice.com

Normatec Boots - Purchased in 2021, used regularly for about 6 months, then didn't start using again until 2023, broke down within a few months. BE AWARE, WILL NOT WORK WHEN BATTERY FAILS, even when plugged in. Warranty is for 2 years, given the price, I expected much much more. Update 11/4/2026 When I contacted your organisation three years ago, you offered to sell me another unit........ the response is still....... Thanks but no thanks. Won't be throwing good money after bad.

Excellent product and good support I Run Marathons and compete at Ironman events. I trust and leave my recovery on Normatec and Hyperice products

Purchased a X for my knee. The product never worked. I reached out to customer service two days after receiving the product. They provided an email as to thing to do to trouble shoot. Did them and the product continued to not work. When I reached out to customer service again, they just sent back the same instructions and became unresponsive to inquiries. When I asked for my money back, because of the delays, they said I was outside the return window and they would not honor a return and did not even offer an exchange. Impossible to get a live human on the phone to discuss problems. From my perspective, a very disreputable company who does not stand behind defective products.

They helped me in every possible way to solve the problem I had...With a lot of effort, they did everything in their power to make me satisfied.

Great Follow Through

Marquis was understanding, respectful, knowledgeable, and personable; he stayed with the process from beginning to end giving me regular updates; his regular updates gave me the confidence my concerns were being handled and every representative that I've had the pleasure of helping me who works at Hyper Ice has done the same, however, Marquis is TOP NOTCH!!! Charles of MassagenBodyworks NMT

Bought a top-of-the-line Theragun, which came dead on arrival. Sent it back. Bought two Hyperice massage guns by recommendation of my physical therapist. I’ve had both for eight months now and they work like a dream. Customer service is spectacular. When one of the charging cords to our massage guns wasn’t quite working right. I called customer service and got a human being right away and told them about the problem with the cord and within 60 seconds they wrote up an order to mail me out a new cord right away. Great company!

Note, at the time of writing this I still have not received a refund. I purchased a Hypervolt Pro 2 on the 10th February 2023. While the product was good, it didn't suit my needs, the stall force is pretty low for the price range in my opinion. I opted for a refund which Hyperice guarantees for 30 days. I started the refund process on the 22nd of February. There was some trouble with returns labels, but eventually they arranged for a collection. The item was collected on the 14th of March. I'm still emailing requesting updates on the refund. I was told in would be in the middle of this current week 27th-31st. Now at the end of the week I'm still emailing to find the status of the refund.