HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
776 approved reviews, newest moderated first
Kazuyuki N.
I got this for my daughter and it worked great for a month. After the return window closed, the main unit stopped working. After only a month I had to return it for a warranty repair. Maybe I was unlucky but I’m not happy with their QC. It’s been 2 weeks and I’m still waiting for the device to be repaired and returned. I can’t recommend this product.
Lynda
When my order arrived, I had apparently ordered the wrong size and needed to get the legs exchanged for Short. Breanna with customer experience made this experience a breeze. I received my short size today, in a very timely manner. Thank you Breanna!
Gino
I had an issue with the Viper 3 I purchased a few months earlier. Breanna helped me out so much. After some preliminary troubleshooting, she understood my issue and made every reasonable effort to support me and uphold HyperIce’s warranty. Sometimes, problems just happen. In this case, I felt taken care of and a replacement unit was sent without delay. That's the kind of interaction that every one would want to have when issues arise. And it's a company that I can whole-heartedly endorse.
Dilip D.
I purchased my Normatec during covid in 2020. The product lives upto their proposition and works wonders for my recovery and sleep. But the most amazing thing I want to share is the post sale service from Hyperice. I have twice needed to contact them to resolve issues and they have been amazing . Their service is totally focused on customer needs . It’s prompt , professional and problem solving . I would not hesitate to anyone not sure to purchase Hyperice ( Normatek ). This is a unique differentiator.
marian P.
Absolutely professional personnel and behavior. They sent me clear directions. They replied immediately. They solved my problem very fast. Great team!
Brenton M.
Appalling communication. I have now sent 4 emails requesting a refund for an item purchased in error. This is effectively stealing, very very disappointed.
Response from HypericeSep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
Alfonso B.
"At Hyperice we stand behind all of our products and always love helping customers like you" These are words from Alex, a dedicated hypercare specialist, and I have to say they are absolutely true. 5 stars for a wonderful costumer service from hyperice. Congrats Alex and all the hyperice team!
Syed
Had an issue with my order, delivery update states it’s returning to sender - have had to create multiple contact tickets to get a response and now have not heard back when I have opted for a refund instead of a replacement as this was a gift, which subsequently is no longer needed. Be wary, if there’s any delivery issues they’ll be wary to fulfill your desired resolution. Order 1716857738545
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]