HypericeReviews of hyperice.com

DO NOT BUY FROM ORIGINAL RETAILER (Hyperice) Customer service is Awful!!!!! They do not respond to emails and fail to provide tracking number. They cannot be contacted. AWFUL

I highly recommend HyperIce for the quality of products and support they provide. I had a HyperIce Knee Unit that i use to ice myself down after competition. The bag started leaking and it turned out to have a puncture in the bag. I reached out to their support and was promptly assisted. Breanna was pleasant to deal with and provided a replacement bag right away.

One - the product is incredible. My entire family uses it pre and post-workout. We had tried other less expensive products and they just didn't make a difference. This product was well worth the investment. Two - their customer service is incredible. The Hyperice team stands by their product and are extremely responsive.

casi mes solicitando mi factura de compra de unas botas Normatec Elite, increíble que desde su página web no se pueda descargar la factura, ni la envíen en el momento de la compra ni te la envíen cuando la solicitas. El producto de momento es bueno pero la atención al cliente es horrorosa, mensajes automáticos y soluciones ninguna. No volveré a comprar nada.

Great product, poor customer service. I ordered the Hip attachment from Hyperice the same day I ordered the Normatech 3 legs from a third party seller (18th Oct). The Normatech 3 legs turned up on 21st Oct from the third party supplier. I chased Hyperice for an update via Webchat (which only seem to be staffed in the US) multiple times and finally on 28th Oct was told they where out of stock (That's 10 days since order) and either had to wait (no league time given) or get a refund. I asked for refund 2 days ago (lets see how long thats takes) and ordered the Hip attachment from another third party supplier and received next day. Hyperice, keep up the product development buy leave fulfilment to someone else .

I am writing to report a disappointing experience I’ve had with Hyperice regarding an order I placed on October 14, 2024, for their lower body system. According to their website, my order was supposed to be processed and shipped by October 18, 2024. However, I have encountered several issues since placing the order. On October 17 and 18, I contacted Hyperice to inquire about the lack of tracking information. During these calls, I was informed that their warehouse had not fulfilled my order yet, and I was assured it would be shipped that day due to their acknowledged delay. However, as of October 21, I still had not received a tracking number, despite being told one would be provided by the end of the day on October 18. I attempted to follow up via email with no response, and the promised call from a supervisor never occurred. When I called again, I was informed that one package had shipped and was scheduled for delivery on October 25, but the second package remained in the warehouse (as of today, 10/25/24). When I requested to escalate the issue, I was told that management typically does not make outbound calls. After a lengthy discussion with the representative, I was left feeling that my concerns were not being taken seriously. Overall, Hyperice has shown a lack of accountability, failing to meet their shipping commitments or provide effective customer service. I feel that they are not prioritizing customer satisfaction and are unable to resolve issues efficiently.

This is a review regarding poor production quality regarding this company's NormaTec compression boots. Have had several experiences with these boots. The spa of my gym in Chicago offers them 15 minute sessions at a price. Did maybe 20-30 sessions after intense 2 hour workouts. I was in heaven as the burning dissolved. My legs were joyful! So I splurged. Bought a pair from a major retailer for $799. In the first usage, the compression was weak. Really weak. I have enough experience with this product at the gym, so tried attaching and re-attaching the tubes. Same lame result. Then the "Air Leak" signal illuminated on the unit. 'Nuf said. With days left on the retailer warranty, I returned the faulty NormaTec boots for a full refund. For $800+, one deserves outstanding quality. That is Normatec lacks. Further, this company's failure to to respond to reviews here reinforces their lack of regard for their customers once the sale has been made.

Ich habe vor kurzem ein Produkt von Hyperice bestellt, das schon bei der Lieferung nicht funktionierte. Obwohl ich das Problem sofort gemeldet habe, war der Kundenservice sehr langsam und unkooperativ. Anstatt eine schnelle Lösung anzubieten, wurde ich mit zusätzlichen Anforderungen wie dem Einsenden eines Beweisvideos, der Seriennummer und anderen unnötigen Schritten belastet – alles für ein Produkt, das von Anfang an defekt war. Es scheint, als hätte der Kundenservice meine E-Mails nicht einmal richtig gelesen, da ich bereits alle notwendigen Informationen bereitgestellt hatte. Auch auf meine wiederholten Nachfragen, das Problem unkompliziert zu lösen, wurde nicht eingegangen. Ich hoffe, Hyperice überdenkt seinen Ansatz zum Kundenservice, denn so verliert man Kunden.