HypericeReviews of hyperice.com

I bought the Hyperice X2 knee unit for my niece who suffered a torn ACL while playing college soccer. She loved the device and used it frequently during her rehab. Unfortunately, the unit malfunctioned. The Hyperice customer service team (our reps name was Valeria) was amazing in helping deal with it. They first offered up troubleshooting ideas and then took the device back to investigate the issue. They quickly let me know it couldn’t be repaired and immediately sent out a replacement.

I bought my hyperice after a trying my In-law's while we were in Gatlinburg together. I was struggling in our hikes with my bad knee. It didn't cure my knee but close enough that I was able to finish the hills for the rest of the week. It still helps so I don't want to lose it. But 102 days later it broke. That was beyond Walmart's 90 day warranty. I called the seller who never called back (I thought I was buying from Walmart. Didn't realize it was a seller through Walmart). So I called the company expecting a no-service service dept. Wow! They replaced it with no hassle.

Besides the product being great, the customer service was amazing. From now on, if I have a problem with ANYTHING, I'm emailing Hyperice first, ha, ha

They have a very amazing product, I use it daily, and they also have very helpful, friendly and accommodating customer support (Jackie P has be fantastic to work with for my exchange). They did a size exchange with no friction for me. 10/10 experience with Hyperice.

Great products. Great people. I have back problems and use every day my venom back and venom go. My normatech and hypervolt gun. I recommand to all

I purchased a Venom 2 belt (which I love) and it ended up having issues after a few months with the heat no longer working. The customer service team responded super quickly and a new belt is on its way. Very happy with how quickly this was resolved.

The products are very good, top quality and most important, the team behind who are really quick and professional for any doubt you can have

Prompt responses and thorough explanation of process for handling the return and replacement. Very much appreciate a company that both stands behind their product and empowers their support team to handle customer inquiries effectively.