HypericeReviews of hyperice.com

GREAT CUSTOMER SERVICE AND GREAT PRODUCTS. MY WIFE HAD FALLEN AND BROKE HER BACK. SHE USES HER VENOM BELT EVERY DAY FOR THE PAST YEAR FOR ITS HEAT AND MASSAGE OPTION. WE RECENTLY HAD AN ISSUE WITH HER BELT. I REACHED OUT TO THE COMPANY AND A NEW BELT IS ON ITS WAY UNDER WARRANTY.

Jack at Hyperice was very helpful with my order and I am happy with the product that I received. I made a mistake when ordering the Nike/hyperice slides and had them sent to the wrong address. Jack was able to help me with with his customer service skills and provided a solution. The slides just came in and I’m really happy with them.

Most fantastic and personalised customer service I’ve experienced in a long time. I had an issue with the sizing of my compression boots (excellent product by the way) and they went above and beyond to resolve the issue and made sure I had my new pair of boots within no time and no cost to me. Heads up to Mr. Alex Moscalu who could have not been more efficient or kinder along the process.

The customer service I received was absolutely appalling. I had to get in touch as after 5 business days I still hadn’t got the shipping information for my order and Alex Moscalu replied to my email saying size 8 was out of stock when I ordered a size 7. Days later I had to chase it up again and he said size 7 was also out of stock (it obviously wasn’t when I paid and placed the order) and that they could refund 10% if I wanted to wait a month for the restock or they could cancel the order and issue a full refund so I opted for the second option. I’m yet to receive an email that the order has been cancelled and refund issued. What an absolute headache, will probably have to chase it up and dispute the transaction with my bank. This company has no concept of customer service never shopping with them again.

I don't know if their products are good or not, but dealing with them as a customer is horrendous! They are unresponsive, then when they respond they are incurring incredibly unhelpful. I placed an order to be picked up same day at best buy, since I didn't want to wait for shipping. I don't know what is going on with the order because there is no updates that they send listing me know the status, or when i could expect it to be ready to pick up. I don't even know if they are out of stock, and even if they were, there is no option to pick it up at another store that has them in stock, or just have them ship it. Whe I emailed them, they didn't respond for 2 days, then when they finally did, they basically said, since it was scheduled to pick up at best buy, they don't have any insight into what going on with it and "if i wanted i could call them and ask" which is very unhelpful. I asked if I could cancel and reorder a different way, and they say there is nothing they can do to cancel the order... which is complete bull. They just don't want to. I will be returning this as soon as they let me pick it up and never buying any of their products again. The customer experience has been horrible.

Jack at Hyperice customer support was the best. I have a long distance triathlon coming up and wanted to take the boots I just ordered. Estimated arrival time of the boots was longer than I thought (would’ve traveled to the race boot less) and Jack helped get my order expedited due to the tight timeline to ensure I’d have them with me for the race. Really pleased with the ease of reaching out to Hyperice and getting support.

I had an issue with my Hyperice Hypervolt Go 2 that unfortunately stopped working within the one-year warranty period. I reached out to Hyperice by email and provided the serial number and the requested information. I was very impressed with how quickly and professionally they handled the situation. Within a day, I received confirmation that my request had been received, and Breanna from customer service was fantastic to work with. She was responsive, professional, and made the warranty process straightforward and hassle-free. While it’s disappointing that the device stopped working within the first year, Hyperice absolutely made up for the experience with excellent customer service. A company’s true quality shows in how they handle problems when something goes wrong, and Hyperice did a great job. I would definitely recommend them based on my experience with their customer support.

I had an issue with one of the pods on my new Hyperice x Nike slides . I called the Hyperice customer service line and spoke with Breanna . First , she picked up right away and it was refreshing to speak with someone directly and not have to go through six different prompts to get an answer. Breanna asked what my issue was and gave me clear directions on how to proceed. She sent me back a quick response on email and told me she would replace the pod right away. It’s such a joy to deal with caring and responsive customer service. I will be doing more business with Hyperice in the future ! Thank you Breanna ! And to the Hyperice management … Breanna deserves a raise ! 😁