HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
776 approved reviews, newest moderated first
Hilary K.
I contacted Hyperice today about a product and worked with Breanna B. Wow—amazing customer service. She spent the time to help me out and was patient, knowledgeable, and kind. Customer service is so important, and I will not only buy from Hyperice because of their superb products but also because their customer service is top-notch. Thanks, Breanna!
Shah A.
The WORST customer service- i have been trying to get a replacement FORK HEAD attachment for my HYPERVOLT PRO 2 and the offer international warranty but do not respond to my queries, instead deleting them forcing me to buy a whole new set. I live in the UK, the customer service team are totally incompetent
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our INTL Support Team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
Ferdinand L.
Quick response and a well organized delivery of a replacement device.
Annie M.
I’ve been waiting to receive my Normatec boots since December 27th the delivery date is getting pushed out over and over again. They keep offering me refunds but I don’t want a refund I just want my boots. I can’t understand why they also keep advertising them for sale when they have no stock it’s very frustrating.
Response from HypericeSep 12, 2025
Thank you for reporting your experience with us, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
Richard
I had amazing customer service from Alex at Hyperice. I bought a product which stopped working. Alex gave me all my options and explained the process for me. When we decided on what options we wanted Alex managed the whole process from start to finish. It’s very rare to get such great service. Alex is truly an asset to Hyperice
Elyssa I.
I had had my eyes on Hyperice for some time now and my daughter had 2 products of theirs and I loved using it when I visited her. I had a few questions and concerns and Breanne was excellent and very helpful in answering my questions and most of she was very patient with me. Hyperice is truly an investment so you have to make sure you know what you are getting into and measure correctly etc. She was wonderful. I typically don’t care to use a chat but given the time I chose to do this, it was all that was available but Breanne was phenomenal and was there for me every step of the way. Kudos to you Breanne! Thank you! We shared a few laughs along the way too. That’s how you know it wasn’t a bot and a real person. I’m looking forward to my order. Thank you again!
Krista K.
These are expensive but they do work. The wireless feature is great and they are very adjustable and personalizable for the amount of pressure you desire. Worth it even if not an athlete. I have MS and have spasticity in my legs and the pressure relieves the spasticity. Excellent for circulation if you do not have blood clots, as a PT, PhD do not use if you have a history of lower like blood clots!
ronica
Thr customer service was fast, flexible, and courteous. Got the needed replacement quickly.