HypericeReviews of hyperice.com

I own the Hypervolt 2. After about a year and a half, the motor died out. I emailed Hyperice and Javier with customer service sent me a replacement even though it was out of warranty. I appreciate a company that stands behind their products.

They launch a pre order for a $2000 top of the range product only to take all our money and delays mean the product lands a month late. I could live with this because it’s not their fault but then they sit on the product for a week telling me it’s shipped then two more weeks of excuses then finally they said it shipped only to find out it actually went 4 days later and they sent it regular post meaning it’s now another week and a half delay, the customer service team couldn’t care any less or be any less unhelpful.

I bought the Hyperice knee at the end of 2024. Used and loved it. In March the battery would not charge. I dealt with a William in Customer Service that made the process as painless as possible. First we troubleshooted and then ended up replacing the device at no charge. In today’s world it is always a pleasure to deal with a company that stands behind the product.

Fantastic product and fantastic customer service. I purchased the Normatec 3 Legs standard size but unfortunately they were too large. I contacted their customer service team and arranged for an exchange. They kept me informed and the exchange happened quickly and smoothly. I personally couldn’t have asked for better service. Alex Moscalu provided me with outstanding customer service. Kept in constant communication with myself and answered all the questions I had. The product it’s self is fab. However tbh I’d probably should have paid extra and not have the hose but that said it’s not an issue as whilst it’s heavy it stays on the side and doesn’t cause any problems. Also meant that I was able to purchase the Venom 2 Back and both combined are just amazing. I put in my iPods and have me time. I highly recommend both their products and I can’t thank Alex enough for all his support.

I purchased the Hypervolt 2. It worked well for almost a year and then the front piece disassembled. I have tried multiple times to contact this company via email, web chat and phone and have had no response. It worked well before it broke but I have not been able to file a warranty claim and the customer support so far is non existent.

Absolutely terrible with communication. Ordered my boots 25th feb and after 10 days the date was pushed back twice and was told they were to be shipped last week. I contacted them last week with no response. I have emailed them daily for the last 7 days for an update and still no response I was prepared to wait the “3 weeks” they said then the extra one and now no response is just crap

Really disappointed with these guys. I placed an order over two weeks ago, and had to reach out to them myself only to find out I would have to wait an extra week for my order to be sent. Well, that week has now passed and my order is still " being processed". Three email have now gone unattended. Unimpressed and disappointed with the lack of care Hyperice has for a customer

I ordered Normatec boots more than 3 weeks ago - they still haven't arrived. I've contacted them multiple times, and told they have no stock and are awaiting shipment - which keeps getting pushed back. Pretty disappointing considering the exorbitant price...