HypericeReviews of hyperice.com

Hi purchased the new Normatec Elite compression boots ($2k) 8 days ago, delivery quoted 2 - 8 days - zero response on confirming any delivery date! Write to customer services and got a response within 24hrs telling me I will get an update on status in the next 2 - 5 days!!! If they are going to be late that’s ok just tell me. Going after refund which is also painful!!

Firmen die per Mail nicht erreichbar sind und einem mit Werbung vollmüllen, sind mir suspekt.

Horrible experience. I ordered $2,400 worth of products (which were all meant to be in stock) only to be waiting for them 8 weeks later. They still haven't even shipped. Customer service is atrocious - they just ignore emails. Twice I was brushed off with a “it’s shipping next Monday”. It’s now been 3 weeks from the last said “next Monday”. Be warned, I don’t think they hold stock. They will take your money and hold it while they wait for orders. Very shady.

Breanna is THE BEST!!! I had ordered the Hypervolt 2 Go plus an add-on, which was supposed to be discounted, but at the checkout I wasn't charged the discounted price. She was able to resolve the problem immediately and provide a refund for the difference. Coincidentally, I've connected with Breanna on another 'support' question. About a month ago I reached out to support about a random request which was asking for more Hyperice chapstick since I'm obsessed with it and NEED it while I'm training (IYKYK). Not only did she send me an additional supply, but she also went above and beyond to provide tracking #s to ensure I received the package and a cute little travel bag. Hyperice is such a great brand that supports recovery in all aspects!

Ordered on 23/05 and nearly 7 weeks have passed and have not received my order! When emailing, they have suggested they are fulfilling orders… but waiting nearly 2 months after paying a very large amount plus shipment has been very disappointing. I bloody hope they’re good!

I know the Normatec Boots are great as I use them at a local fitness centre so ordered my own. I was advised they are out of stock and will be back ordered for a month. After waiting 6 weeks I checked in and they are still unavailable. Waiting the next shipment. I was offered and accepted a refund no problem. My issue is the whole time they continue to promote the boots and they are not marked as out of stock or back order on the website. I thinking this is deceptive marketing. Great product, awful service and integrity from Hyperice. Beware and check stock availability before ordering.

I placed an order with Hyperice Australia in April 2025 and was told the product was out of stock, with dispatch expected in early May. Since then, I’ve received no shipping update, no tracking, and no follow-up — despite sending multiple emails over several weeks. The only reply I received was on 6 May, promising shipping “next week.” It’s now nearly the end of May, and there’s still no sign of the product or any explanation. I’ve now lodged a payment dispute due to the complete lack of action or support. What makes this worse is that there’s no alternative retailer — so when Hyperice Australia fails to deliver, customers are left with no recourse other than chasing refunds or escalating disputes. For a brand associated with elite recovery and performance, this is shockingly unprofessional. I would not recommend purchasing from Hyperice Australia unless they radically improve their customer service and fulfilment.

My experience with Hyperice has always been great. I own several products from them spanning over 5 years. I recently asked them about a replacement charger for my Hyperice that is somewhat outdated. I was surprised when they sent me a charger, free of charge! Thanks Jacqueline P! It saved me money and also a lot of time. I am very grateful for their fast and efficient customer service. They have always been helpful to me.