HypericeReviews of hyperice.com

Bought some of their pretty premium compression boots, which initially were very good. Quite quickly though the connectivity between Strava etc. and the Hyperice app stopped working. Hyperice customer services took ages to respond, with several nudges, and after the provision of various information said it was something their app team couldn’t fix: they were busy working on their new product instead of supporting existing customers. I responded to this and Hyperice has roundly ignored this latest email. Terrible customer service. No interest in existing customers.

Although there was an issue with the charging port on my Hypervolt Go 2, the customer support team (mainly a wonderful person named Valeria) and Hyperice gladly replaced my device. They stand behind their products and the client experience was first-class.

Husbands Xmas present arrived and the box is screaming hyperice normatec boots. XMAS SURPRISE RUINED 😡 Their response is good news he can use them sooner. NO HYPERICE THAT IS NOT THE POINT OF GIVING ON XMAS DAY.

After a little confusion as to what i should be ordering Alex was a great help in pointing me in the right direction. Resolved my issues ( mostly self inflicted by me!) and saw the order through to completion with regular updates.

I had purchased a new and unused package of hip and legs with the power unit. When opening the package, the first thing I see are the legs loosely wrapped, slightly dirty and not in original package. Openes a 2nd box, also not in original packaging, which included the electrical unit loosley yhrown in amd civered in pet hair. Basically, they are returned items, trying to sell them off as new. Pretty disappointed. Especially for items that are that expensive!!!! Contacted Hyperice customer service per Amazon website and if course they won't do anything since the product was shipped through Amazon. Stellar customer service!!!

Bought a unit through Amazon, worked for 2 weeks, then the control unit stopped working. Called then filed a ticket to get it replaced. Sent it in, then never heard back from them. I've tried emailing them, using their online support ticketing system, tried their online chat, and tried calling several times. They're unable to be contacted and now I'm $900 poorer.

Credit card charged. Say they are packing your item but then you are informed that they are waiting for more stock… Should have been notified w an option to cancel if the order will be delayed due to lack of inventory

Terrible communication! I purchased Normatec Elite Boots in July and still waiting for item. No correspondence from Hyperice and I will be requesting a refund. The whole thing seems like a scam! I would highly suggest not purchasing through Hyperice, especially given the price of their products.