O'Neil H.
Nightmare gift… expensive foam roller scam!
Wife gifted me a 200 dollar vibrating foam roller which has turned into quite the headache. Broken out of the box. Has one button and said button does nothing. Clicked the button every way you could. Hold it down for various times yada yada. Whatever you can think of to troubleshoot. Said as much in an email to customer service and their reply was effectively “did you try pressing the button”. To absolutely no one’s surprise that got us nowhere and then it’s like customer service just ceased to exist at all! No more replies despite multiple attempts at contact, call the customer service line and it just puts me on hold and then hangs up after about 5 minutes. Even the AI chatbot on their website iced me out! Smells like a scam. 200 dollar foam roller? Will be using my correspondences with this company along with similar reviews from this page to elevate this to the state attorney general. Do not spend your money on these products as you will be hung out to dry when they inevitably don’t work. There was only one button! Did YOU try pressing the button before you sent it out to the consumer?!
Response from HypericeJan 6, 2026
O'Neil, first and foremost we are deeply sorry to hear that you received a product that was not properly operating, we completely understand the frustration that this may have caused, especially being a gift. We take pride in both the quality of our product and our support so we hate to hear we fell short in both areas for you here. That said, we would like to provide some additional context to your review that could be beneficial for other customers who may read this: Your first request came in on Christmas Day 12/25, we apologize as our staff was off observing the holiday with friends and family. Our team was able to respond first thing Friday morning 12/26 where we were able to provide some initial troubleshooting steps, while I know you mentioned you believed these were not effective, as part of our standard protocol, we do need to properly troubleshoot all devices before proceeding with a replacement. In particular, with the Vyper 3, we have seen many cases where the device does not turn on because the power button was not pressed firmly enough or held for a sufficient amount of time. Once this is done correctly, many customers are able to successfully power on the device. Once you stated this did not resolve the issue our team responded first thing Monday morning 12/29 informing you we would replace this device for you, we did not hear back and have attempted to follow up again yesterday 1/5. We look forward to getting this resolved for you and earning your trust back in both our product and our support.