HypericeReviews of hyperice.com

I own several products from Hyperice and Normatec & usually don’t have any problems with them. I recently purchased a venom 2 back belt and it’s amazing, but a few months after I got it the vibration started intermittently working. I reached out to Hyperice with really low expectations. The product is outside of the return window, so they don’t “have” to deal with me at all…but they did. Breanna responded to my inquiry almost immediately, and after providing her with information about the product I have, she processed a return for me and a replacement. She was amazing. Very responsive and extremely helpful! Great company. I’m so glad we bought these therapy products

I bought this expensive shoulder ice compression device. I rarely used it. I kept it in the original box. I went to use it today. The ice bag had disintegrated. All that I’m left with is the shoulder wrap. Products should be better than that.

Hyperice customer service for my recent warranty claim was fast and superb! My Nike Hyperboot failed (battery issue) and within the same day of claim submittal, Hyperice reviewed and provided me with a shipping label to return the unit for investigation. Within a few days, they determined that the unit was unrepairable and shipped me within a new unit. I received a new Hyperboot less than a week later. The customer service rep was very professional and eager to help, and the overall process was seamless. Always enjoyed the Hyperice products, and appreciate their customer service.

I recently bought a Hyperice Hypervolt Go 3. I contacted Jack in customer success with some questions about how to best use it. He was super thoughtful and thorough in his responses and the Go 3. I knew the product was an A+ engineering feat, and know I know so is their focus on our success as customers. I am a customer for life now. Thank you Hyperice, and thank you Jack.!

My first Hyperice Hypervolt was a gift from my trainer in 2018. I was so impressed with the product that I bought one as a gift for a friend who would always complain about being sore after his workouts. I always say that it is my prize possession The one thing I love the most is the customer service that Hyperice offers. They stand 100% behind their product without hesitation. That is why I will always be a loyal customer and highly recommend their products to anyone. Special thanks to Carlos who smoothly handled my last inquiry

I had a VERY positive experience with Hyperice Support team and specifically - Yoshua. He handled my issue quickly and in a very profession manner. This was the second issue I had with the Hyperice Vyper 3 roller. Because of Yoshua and the support he provided, I will buy future Vyer 3 rollers from Hyperice. Thank you Yoshua.

Update: Hyperice reached out to me directly and the result is I now have a Normatec system c/w back pack. I couldn't be happier with the system and the service I eventually received from the Hyperice US team. If they can sort their Australian distribution then I would certianly give them 5/5 I purchased a Normatec system directly from Hyperice based on their advertised delivery timeframe of 3–5 days. It has now been close to three weeks, and I have received no shipping confirmation or meaningful update on my order. I have attempted to contact their Australian support channels multiple times — including customersupport@, info@, and the website chat bot — and have received absolutely no response. This is particularly frustrating given these are the official contact points for Australian customers. Out of concern, I escalated the issue by contacting the US support team. While they did respond promptly to my initial enquiry, my follow-up response has since gone unanswered, leaving me no closer to resolving the issue. At this point, the lack of communication is unacceptable. There is no transparency, no accountability, and no indication of when — or if — the product will be delivered. I will now be contacting my bank to initiate a transaction reversal. Very poor customer service overall. I am extremely disappointed, especially given the brand’s reputation and the expectations set at the time of purchase.

I’ve had a very positive experience with Hyperice, both with their products and their support team. As someone who is in the performance and recovery space, I value tools that are not only effective but practical in real-world use. And Hyperice consistently delivers. Their products integrate seamlessly into both my own routine and those around me. What stood out just as much was the level of customer support. The team was responsive, professional, and genuinely attentive throughout the process, which goes a long way. Overall, Hyperice sets a high standard in the recovery space and support. A brand I trust and continue to support with confidence.