HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
776 approved reviews, newest moderated first
Dominic H.
I emailed customer service that I lost a small part. They shipped me a replacement no questions asked. Super level of service.
Response from HypericeApr 9, 2026
Dominic, that is what we are here for. Thank you for choosing Hyperice!
Cheryl S.
The representatives respond quickly to my needs which I greatly appreciate.
Response from HypericeApr 9, 2026
Cheryl, so happy to hear we were able to minimize the time your device was without power due to the charging cable.
David L.
I worked with Breanna and her constant communication chilled my anxiety to eagerly receive this gear back. Looking forward to receiving it and will be much careful on how I handle and use it.
Response from HypericeApr 9, 2026
Thank you, David, this is what it is all about!
Mike
Breanna and Hyperice are amazing. I had an issue with a power plug so I reached out and with in 6 days had a new plug and was able to charge my device. This is the second time I’ve had to reach out to support for different matters. Both times I have had exceptional customer service and support. I truely appreciate all the hard work Hyperice does to keep their customers ready to perform at the highest levels! Thank you!!!
Response from HypericeApr 9, 2026
Mike, we are thrilled to hear that you have received nothing but premium service from our Customer Experience team.
Lauren T.
Excellent and swift response and resolution to my claim.
Response from HypericeApr 8, 2026
Lauren, that's exactly the kind of news we like to hear!
GERALD
Absolute best customer service. I bought a Hyperice device because my Theragun broke after minimal use and they wouldn’t do a replacement. My other Theragun runs for 10 minutes tops. Not to make this all about Theragun sucks, because very impressed with Hyperice who went above and beyond expectations. They surely won me over with products and support.
Response from HypericeApr 8, 2026
Gerald, thank you for sharing your positive experience with our Customer Experience team!
Michael B.
I ended up with a faulty device. It took a few emails back and forth but they took care of it and are sending a new one. Maybe a tip for others, save the original box so you have the serial number ect. They were super quick to get back to me. 10/10 would recommend.
Response from HypericeApr 8, 2026
Michael, we sincerely apologize for the inconvenience caused by your device issues, but we are pleased to hear the issue was resolved.
Natcouture
Alex at Hyperice was so helpful when I started to get an error on my machine. New parts were sent and the problem was fixed. Fantastic customer service. I would recommend not only their products but the customer service.
Response from HypericeApr 7, 2026
Thank you so much for sharing your positive experience with our INTL Customer Experience team.