HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
776 approved reviews, newest moderated first
stephen V.
I had lost the charger for the Hyperboot by Nike shoes and I reached out to customer service and was able to get a replacement. HyperCare Specialist Breanna was extremely helpful and courteous in our conversation and kept me informed from tracking start to finish. Hyperice products and company is a well managed and branded company. Look forward to doing more business with them.
Dominus
Whilst the product we purchased had developed an issue, the Customer care personnel lived up to their name. With exemplary service through the online process and patience dealing with a third party the Customer care officer (Alex) maintained efficient and clear communication and was a pleasure to deal with.
James L.
REALLY impressive customer service! Fast, courteous, professional, and competent. What a pleasant surprise in today's world. Highly recommend.
Mike A.
The customer service at Hyperice is fantastic. I bought a Venom 2 shoulder device at the Sea Otter Bike Festival last week. When I got home and used it for the 1st time I saw the unit was for the left shoulder rather than the one requested for my right shoulder. Breanna handled the entire exchange quickly and efficiently without any hassles/issues. That's why I continue to buy and use Hyperice products. Dependable and amazing customer service.
Sasan
Reached out because I had a problem with my Hypervolt 2 Pro. It was remedied fast and I was extremely satisfied with customer service's responsiveness and attention to detail.
Response from HypericeMay 11, 2026
Sasan, we are sorry to hear you had a problem with the Hypervolt 2 Pro, but we are glad we were able to resolve it for you. Thank you for choosing Hyperice!
Michael
Openbox Risk Paid off! I'd been saving up for some Normatec 3 Legs, bit hard to justify this purchase to my wife with our young daughter in daycare. But finally pulled the trigger on the Openbox Outlet. The first unit I ordered had a defective battery, but after contacting customer service and working with Jack, I got a replacement unit within a couple of days. Legs feel great!
Response from HypericeMay 11, 2026
Michael, we are so happy to hear that you were able to take advantage of the Open Box option we offer our customers. Also, thrilled to hear your interaction with our Customer Experience team matched the quality of the product!
Rick H.
Great product!! Even better support!!100% thumbs up!
Response from HypericeMay 11, 2026
Rick, thank you for choosing Hyperice!
Ted L J.
No business we have had interaction with has ever been better at addressing any concern we have requested assistance with. Hyperice (formally Normatec) is an outstanding example of a company that puts their customers 1st.
Response from HypericeMay 11, 2026
Ted, thank you for being a supporter since the Normatec days. We are so pleased to hear that we have maintained the premium standard over the years.