Tonia N.
No response from customer service
I have been trying to contact someone at Hugterra about a non-working piece of equipment. To no avail. I have emailed and called for 4 days and have not received a response or anything. I am so disappointed and frustrated at this point. Why would you sell equipment with a guarantee if your are not going to respond to your customers. This is piss poor service, not to mention an expensive piece of equipment.
Response from Hugterra™Sep 15, 2025
We’re truly sorry to hear about your recent experience and the frustration it has caused. This is not the level of service we strive to provide Please rest assured that we stand by our guarantee, and we want to make this right for you. We will prioritize resolving the issue with your equipment immediately. Your satisfaction is very important to us, and we appreciate your patience while we work to turn this around.