Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ reviews

471 approved reviews, newest moderated first

customer
Sep 4, 2025
Stopped Working in Less Than a Week
I received my Hugterra a couple of weeks ago and really enjoyed it for several days, but then it stopped working. No matter how long I charge it, it either works for a couple of minutes or not at all. Very disappointing. I emailed customer service but no response. Looks like I'm out the money spent - not cheap - I wouldn't mind but it doesn't work
Response from Hugterra™Sep 7, 2025
Thank you for sharing your feedback with us. We’re very sorry to hear that your Hugterra stopped working after only a few days—that’s definitely not the experience we want for you. We also sincerely apologize if you did not receive a response to your earlier email; we never want you to feel unsupported. Please rest assured, you are not out the money you spent. We will make this right for you. Your satisfaction means a great deal to us, and we’ll make sure this is resolved quickly.
Report
Andrew G.
Sep 2, 2025
Integrity of refund
I needed to get a refund for my Hugterra product and they graciously honored my request. So I recommend them for their integrity.
Response from Hugterra™Sep 5, 2025
Thank you for sharing your experience with us. We’re glad we could assist with your refund request and truly appreciate your kind words about our integrity. Your recommendation means a lot to us, and we’re always here if you need anything in the future.
Report
Linda S.
Sep 2, 2025
Great company
Great company! I have the neck device and it works very well for both my husband and I. I also have the pillows. They work really well for me but my husband didn’t care for it. So they refunded the money for the one pillow. The massage belt didn’t really work for me and I find that they work on customer service, which is very important for me.
Response from Hugterra™Sep 5, 2025
Thank you so much for sharing your experience! We’re happy to hear the neck device and pillows have been helpful for you, and we’re glad we could assist with the pillow refund for your husband. We appreciate your honest feedback on the massage belt as well. It means a lot to know that our customer service left a positive impression, as making sure you feel supported is always our top priority. We’re grateful for your trust and look forward to continuing to serve you.
Report
Vicky B.
Sep 2, 2025
Stand Up Company!
I had ordered the Hugterra Massage Belt, and by the time it got here my spine Dr had been able to get a tens unit for me for free through insurance. When I explained this to them, and the struggles I had been facing, they offered me a 50% refund and I get to keep the belt! I have never been treated so kindly by a company who doesn't even know me! I would highly recommend this company to anyone dealing with pain! Their products are great!
Response from Hugterra™Sep 5, 2025
We truly appreciate you sharing your experience with us! We’re so glad we could support you during a challenging time and that our gesture made things a little easier for you. Your kind words and recommendation mean a lot to our team. We’re honored to be part of your journey and are always here whenever you need us. Wishing you comfort and continued relief,
Report
Sharon
Sep 1, 2025
Promptness
Unfortunately I was unable to use this product due to a physical issue and the support staff at Hugterra was very prompt in addressing the situation. I really appreciate that.
Response from Hugterra™Sep 5, 2025
Thank you for taking the time to share your experience. We’re sorry to hear you weren’t able to use the product due to a physical issue, but we’re truly glad our support team could assist you promptly. Your appreciation means a lot to us, and we’re always here to help whenever you need.
Report
Frank F.
Aug 31, 2025
Give relief after waking up in the…
Give relief after waking up in the morning. I am a 38in waist and need the extension.
Response from Hugterra™Aug 31, 2025
We’re so glad to hear the device is giving you relief, especially in the mornings! Since your waist size is 38", you’ll need the extension belt for a more comfortable fit. We’ll be happy to assist you with that. Please be noted that the extension dtrap has already been shipped out and its on your way.
Report
Fred S.
Aug 29, 2025
The massager works great.
The massager works great.
Response from Hugterra™Aug 31, 2025
We’re so happy to hear that the massager is working great for you! Thank you for sharing your feedback—it truly means a lot to us.
Report
ASK
Aug 29, 2025
Hugterra has helped relieve some of my…
Hugterra has helped relieve some of my neck pain. Their customer service is very quick to respond and rectify any issues.
Response from Hugterra™Aug 31, 2025
We’re so glad to hear that Hugterra has helped relieve your neck pain and that you’ve had a positive experience with our customer service. Your kind words mean a lot to us and motivate our team to keep delivering the best support possible. Thank you for sharing your experience!
Report