Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Bertha
I have issues with my neck and lower spine. Hugterra Massager helped in easing the pain that is triggered by neck. Thank you !
Response from Hugterra™Sep 23, 2025
Thank you for sharing your experience! We’re so glad to hear the Hugterra Massager has been helpful in easing your neck and spine discomfort. Your kind words mean a lot to us, and we’re happy it’s making a positive difference for you.
Tomasina V.
This is a great company! I sent an email to the company and they responded immediately. Great customer service.
Response from Hugterra™Sep 23, 2025
Thank you so much for your kind words! We’re delighted to know our team could assist you quickly and provide the service you deserve.
Yaz
Great to resolve issues
Response from Hugterra™Sep 23, 2025
Thank you for your feedback! We’re glad we could resolve your issue and provide the support you needed.
Sue P.
I reached out to customer service to return the device, as it just didn't help my neck pain. They could not have been more helpful and responsive and worked with me to obtain a refund.
Response from Hugterra™Sep 22, 2025
Thank you for sharing your experience. We’re sorry to hear the device didn’t help with your neck pain, but we’re glad our customer service team could assist you quickly and make the refund process smooth. Your feedback means a lot to us!
Cindy A.
I am thankful for a light device that can be used when traveling. The battery stays charged.
Response from Hugterra™Sep 22, 2025
Thank you for your feedback! We’re so glad you’re enjoying the lightweight design and long-lasting battery, especially while traveling.
Katwiz
Very good customer service. Had to tinker with positioning of Hugterra to get the full effect but it works well. Great product!
Response from Hugterra™Sep 22, 2025
Thank you for your kind feedback! We’re glad to hear that you’re enjoying the Hugterra and found the best positioning to get the full effect. It’s wonderful to know both the product and our customer service met your expectations.
aimee C.
Great customer service, they reached out to me right away with my concerns
Response from Hugterra™Sep 22, 2025
Thank you for your feedback! We’re so glad our team was able to address your concerns right away and provide you with a positive experience.
Mauricio M.
I have called and emailed and have not gotten a response I received my back brace and it only lasts for about 10 minutes the back brace is great but takes hours to charge and can only get 10 minutes out of it very frustrated that I can not get anyone to answer either calls or emails.
Response from Hugterra™Sep 21, 2025
Thank you for sharing your feedback, and we’re very sorry to hear about the trouble you’ve experienced both with the product and in reaching us. We sincerely apologize for the frustration this has caused. The back brace should last longer than 10 minutes after a full charge, so it sounds like there may be an issue with your unit. We’d be happy to help resolve this for you, either by troubleshooting together or arranging a replacement if needed. Please reply to the email we have sent so we can assist you directly and make sure you get the full benefit of your brace.
