Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ Reviews | Read Customer Reviews of hugterra.com

Hugterra™ reviews

471 approved reviews, newest moderated first

Paula Z.
Sep 28, 2025
My new puppy literally chewed up the…
My new puppy literally chewed up the remote device that goes to the neck massager. The company responded promptly and is replacing it. This happened before I could really use the device. Looking forward to it!
Response from Hugterra™Sep 30, 2025
Thank you for sharing your feedback! We’re glad our team was able to assist you quickly with a replacement. We completely understand how playful puppies can be, and we hope you’ll be able to enjoy the full benefits of your neck massager very soon. Wishing you comfort and relaxation ahead — and lots of happy moments with your new puppy!
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Warren T.
Sep 27, 2025
Great customer service
Great customer service. Answered my concerns in a timely manner.
Response from Hugterra™Sep 28, 2025
Thank you for your kind words! We’re so glad to hear that our team was able to assist you promptly and address your concerns. Your satisfaction means a lot to us, and we’re always here whenever you need support.
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Melissa A. S.
Sep 26, 2025
Excellent customer service
Excellent customer service. Very helpful and friendly. Quality products too!
Response from Hugterra™Sep 28, 2025
Thank you so much for your wonderful feedback! We’re delighted to know you’re happy with both our customer service and product quality. Your support truly means the world to us!
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Toni C.
Sep 26, 2025
Working with me.
When I approached customer service, they were honest and gave me several options. I explored my options and got back to the company. I am pleased with my decision. They were willing to work with me.
Response from Hugterra™Sep 28, 2025
Thank you for sharing your experience! We’re so glad to hear that our team was able to provide you with clear options and work with you to find the best solution. Your satisfaction is always our priority, and we’re pleased you’re happy with your decision.
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Noel T.
Sep 26, 2025
Great product with customer service…
Great product with customer service team that is responsive and extremely helpful
Response from Hugterra™Sep 28, 2025
Thank you so much for your kind words! We’re delighted to know you’re enjoying the product and that our customer service team could be of help. Your support means a lot to us!
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Doris
Sep 24, 2025
Great customer service
Great customer service. The belt is light weight, the heat could stay on longer but it’s a safety feature. The massage features are nice and you can move around if needed although it’s recommended that you relax. Didn’t help tremendously with my sciatica though.
Response from Hugterra™Sep 26, 2025
Thank you for your feedback! We’re glad to hear you’re enjoying the lightweight design, massage features, and our customer service. The auto shut-off for heat is indeed a built-in safety feature. We’re sorry it hasn’t brought as much relief for your sciatica, but we truly appreciate you giving it a try and sharing your honest experience.
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Jon W.
Sep 23, 2025
The vibrations and compressions really…
The vibrations and compressions really help relieve my sciatica. The belt is well designed and it targets the right spots .
Response from Hugterra™Sep 23, 2025
Thank you for your wonderful feedback! We’re so glad to hear the belt is helping relieve your sciatica and providing the targeted support you need.
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Ahmie B.
Sep 23, 2025
They were very responsive
They were very responsive, I did not recognize that I needed an extension belt. The belts massage and heat and compression was helpful for my lower back pain. I had to lay on it since I did not have the extension but felt some immediate relief
Response from Hugterra™Sep 23, 2025
Thank you for your feedback! We’re so glad to hear that the massage, heat, and compression helped bring you relief. The extension belt can definitely make it more comfortable and versatile, but it’s great that you still experienced benefits. We truly appreciate you sharing your experience!
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