Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Anthony G.
Great customer service. Great product
Response from Hugterra™Oct 13, 2025
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with both our product and customer service. Your satisfaction means a lot to us! If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Shahbaz
Great product
Response from Hugterra™Oct 13, 2025
Thank you so much for your feedback! We’re delighted to hear that you’re enjoying the product. Your satisfaction means a lot to us! If you ever have any questions or need assistance, we’re always here to help.
Jerzy S.
Very happy with this product. It worked exactly as advertised. Helped with my health, took my pain away, and the customer service was fantastic. I look forward to making another purchase soon :)
Response from Hugterra™Oct 13, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that the product helped relieve your pain and met your expectations. It’s great to know you had a positive experience with our customer service too! We truly appreciate your support and look forward to serving you again soon.
Nohely P.
In general everything is great, the products, the costumer service is awesome. I highly recommend. Thank you
Response from Hugterra™Oct 13, 2025
Thank you so much for your kind words! We’re delighted to know that you’re happy with both our products and customer service. Your recommendation means a lot to us — it truly keeps us motivated to keep delivering the best experience possible. We appreciate your trust and support!
Misty D.
This product is a scam, they advise 60 days to return and that buyer pays return. Then when you ask for a return they tell you that you have to mail it to Belgium and it will be really expensive so they recommend keeping it and they will send you 30% back. When you ask for the address to return it to so that you can figure out how much the return will actually cost, they provide an invalid address.
Response from Hugterra™Oct 13, 2025
We’re very sorry to hear about your experience and truly understand your frustration. We never intend for our customers to feel misled. Our return policy does allow returns within 60 days, and the address provided is valid for returns. We also offer partial refunds in certain cases as a faster and more cost-effective option for customers, but the choice to return the product is always yours.
Nick L.
Hugterra doesn't work save your money, after 48 hours of using hugterra, I tried to call their number to initiate a return. Sorry no phone calls accepted you have to send an email. I had to send two emails before they responded and wouldn't you know it their return facility is in Europe. Hugterra was real quick to point out in the fine print returns are paid for by the customer and returns to Europe or real expensive. Here's what we can do for you you can keep the hugterra and will give you a 30% refund that's all you will end up with by returning it.
Response from Hugterra™Oct 13, 2025
We’re truly sorry to hear about your experience and completely understand your frustration. Our goal is always to make things as smooth and transparent as possible for our customers. While our return policy does state that return shipping costs are the customer’s responsibility, we also offer partial refunds as a faster and more convenient option to help avoid high international shipping fees.
Topacio A.
Loved the quick response from company and everything was delivered.
Response from Hugterra™Oct 8, 2025
Thank you so much for your kind words! We’re delighted to hear that everything was delivered smoothly and that you had a great experience with our team. Your satisfaction means the world to us!
Theron Y.
The company has tried to provide the best service possible.
Response from Hugterra™Oct 6, 2025
Thank you for your kind words! We truly appreciate your recognition — our team is always committed to providing the best service and support possible. Your satisfaction means a lot to us!
