The Home Service ClubReviews of hscwarranty.com

STAY AWAY FROM Home Service Club Warranty!!! My experience has been a nightmare. Read any of the reviews (the honest ones, anyway), and you will see precisely how they operate. Their business model is to take the customer’s money, give them nothing but headaches in return. Agents are full of promises never delivered on. • “You can call me back at my personal line anytime.” It’s pretty amusing that the extensions each agent provided were all the same number. If do you call, the mailbox is always full. • “We will call you back today.” (Don’t count on it) • “We have scheduled a technician to come to your home.” They actually sent notices to me via email, with the time, date, and phone number of the “technician” scheduled to come to my home. When there was a no-show, I called the number listed on the ‘Claim update,’ and the company HSC listed said they had no scheduled appointment at my home and had never heard of HSC. One company said they don’t ever deal with home warranty companies. The worst part is they did this TWICE in a row. Imagine damaging the reputation of legitimate businesses, the angry phone calls these innocent people/businesses must get, all because HSC is a fraudulent sham. When you have had enough and ask to speak to a manager or supervisor, there is NO WAY to escalate an issue. Agents will tell you that is not possible. I have been hung up on for the asking. After almost three months without a working furnace and no resolution, their answer was: “Find your own service person to fix the issue. But you must call us when they are in your home so we can approve the claim. We reserve the right not to approve the claim.” So, I am to find my own service person to fix the issue, and you may or may not pay the claim? So what exactly am I paying for here? Honestly, this company should be shut down. Look at the number of complaints, and they are all pretty much the same. Do yourself a favor and stay away.

Once, the contract was paid for the experience I’ve had with HSC Warranty Service has been a nightmare. The Home Service Club 305 Broadway 9thFloor New York, NY 10007 -$499.99 annual contract price paid in full for Home Warranty. My bank shows the transaction was processed 1/11/2021. -Approximately 30 + days after (February) I had a problem with my dishwasher and contacted HSC regarding. I was VERY dissatisfied with the suggested solution: No service person would come out, I was to shop for a new one at Lowe's and provide them the information on the item. I would receive about $100 credit ( which they would pay directly to Lowe’s and I would be responsible for the difference. I opted to cancel the contract instead. I was told that would be fine and that they would contact me. -Having received no contact, I called them and was told it was indeed cancelled and I would receive a full refund. -When the refund was not received, I called to check and was told the cancellation had Been processed. In fact they said the cancellation had been processed on 19 March. I waited. Nothing was received. -I called back in April and was told they would investigate. I again waited. -I called spoke to Claire ext 3050 on 24 May. I explained how long it had been. She said she would escalate, personally look into it, promised to call back by the next day and gave me her extension. I waited. -I received no call from Claire, I called again 6/4 and spoke to someone who sounded like Claire but claimed not to be. Again, I was told it would be escalated and a message would be left for Claire regarding the issue. I waited. -I called again 6-22 and spoke to Mark. I was told AGAIN, it would be escalated. As I had done each time before, I explained how long this had been going on, and that obviously this “escalation” process was not working. Mark went into the standard response copied below: “The only process that can be followed is to send an internal message to the proper department for them to check and follow up on the refund process.” Nothing has been done, no follow up, no refund. As an aside to all this. I was able to get my dishwasher problem resolved for not the price of a new one (about $1000+) but $80.00.

Scam Company, waste of time and money 1) Sales folks of this company do not even listen properly. Address they associated with my policy was 50 miles away. I'd to wait for 2 hours on phone to get that fixed. 2) If there is any repair they work with a specific retailer, if they dont have that model you are stuck, they will not even pay money amount they pay is very less not even 1/4 of the cost 3) Their website never worked more than 4 months, whenever you ask about website standard answer. "Migrating to new website" 4) with dissatisfaction in service closed account its been 2 months I've not received any refund. Reached out to Support personal Standard answer. they dont have access to billing systems, we will put a request but they dont have way to get response. This is a pure fake company with sales team. UPDATE -- Aug/30 Called no less than 10 times to the company for refund. Same answer "Your Account is canceled we have put an internal note team waiting for response" its been few months I am chasing.

Worst experience. You get warranty but cannot avail it

Purchased two policies from The Home Service Club, after reviewing policy e mailed to me and within hours I canceled, 5 days later they refunded my CC for one of the policies but not the other, as of now it's been almost 2 months of calling them weekly with no refund from them yet, I keep being told with 3 days credit should show, I finally contacted my CC company and let them deal with it. UPDATE, 16 days later, no credit yet for services I did not receive, this company is a total scam.

I am in the market for trying to purchase a Home Warranty plan. Called The Home service club. The phone representative was very rude. He spoke more and listened less. I was trying to ask some questions about the coverage and additional items I wanted covered. But all he wanted to do was talk, and sell me a plan as soon as possible! Bad experience, even before I purchased a plan from them. Am not going to go with them at all.

They started off right with a quick fix of a simple plumbing issue but when things got more serious & I needed a garbage disposal replacement, they were a complete nightmare. After 3 weeks & multiple calls to get updates with nothing the job finally got done. It was supposedly in a "rush" status. What a joke! Canceled weeks later after install for them to charge back everything done in the last year of their coverage taking it all out of my refunded pro-ration of costs for 5 years. They left me just over half with only 14 months of use. Steer clear of them regardless of ratings. Their coverage is weak & their service & timing is one of the worst I have seen industry wide. Take it from someone in real estate who has delt with many different companies over the years. Don't waste your money!

If you want to waste your money buy a warranty from this company. I have had TWO warranties for my two homes and when I needed help they offer ZERO. 1- They do not fulfill their commitments. 2- You need to contact them over 15 times and get no result. 3- They have contracts with technicians who complain that the company do not pay their share of cost. Therefore they collect service fee and they (technicians) do not do anything for you. 4- I am not sure they have a license to provide services in California, I asked them for their license number and they gave me fake numbers. Please note that there is another company (in California) with an almost similar name, this is not that company. 5- Not sure they pay taxes to the state of California, I reported them to tax authority in CA 6-I am switching back to my previous company (I was deceived by rep last year, I suffered from my mistake. 7- I am not sure how but if there is a way I am happy to provide more info about my horrible experiences with this company.