The Home Service ClubReviews of hscwarranty.com

After spending a good week reviewing multiple home warranty plans with several companies and being lied to, I mentioned to the HSC Warranty sales rep that I was quite concerned with the dishonesty and wasting of my time with these other companies who are quick to make false promises to get a sale. The HSC Warranty sales rep assured me this would not be the case, but it actually was the case. I realized after reading the plan, he blatantly lied to me. I made several attempts to complain to his supervisor and the president of the company. Crickets. This company is operating in an unethical manner and doesn't seem to want to make it right. Buyer beware and read the fine print in the plan.

Beware !!! They give all kinds of reassurance, even negotiate a great final price, however they don’t send you the fine print contract until you purchase the agreement. Three months after initially purchasing the warranty I called to fix a toilet leak. 2 plumbers canceled in a span of 4 weeks and I ended up fixing it myself. Then the next month called because I noticed my AC was leaking and my service call was $65. The technician spoke to Home Service Club for authorization without my knowledge to run a diagnostic test, which they authorized and after they found the leak wanted me to pay an additional $180 to something I wasn’t even a part of a conversation. Total cost for a new coil $ 3700 and they are not covering due to rust and erosion. I appealed but once again denied. Due to rust and corrosion, the coil had a leak water eventually as it touches metal turns to rust. Sounds about right. But to them it’s enough to deny a claim. There are no added security. They also send tons of emails for advertisement for referrals which has no problems getting through regular emails but when they decline claims or anything that is time sensitive, it’s in your junk mail or non existent, very convenient in their part almost calculating. And don’t get me started on their customer service center, you will only get someone that can help you only when you join, their enthusiasm is amazing but if you have an issue, they are incompetent and good luck reach a supervisor. There are never available. Also, if and that’s a big if they do cover a claim the cap is $6000 , and it is $2000 per item appliance different from what they initially explained. You will have to stay with the policy until it is paid off. So essentially you are really paying for the repairs yourself. This company is a nightmare. When you call for a service it is out sourced to a 3rd party and they have no idea geographically where you live. I’ve had a plumber not show the day of only to find out they were not traveling over an hour, you guessed it gas prices. We are a military family and found this on our USAA portal and have reported these claims to the appropriate advertising department. With high demands for homes purchases I wouldn’t want another family to experience the same. It’s a pain to cancel, but we did. Please, do better than us and find a better company. Read all the remarks and the response from Home Service Club below. They are automated, they don’t even have the decency to respond according to each complaint. And what is humorous is the “”Director” will be in touch, they don’t have a supervisor.

We contracted with Choice Warranty and apparently Home Service Club has a contract with Choice Warranty to service California. We called for a dishwasher issue, the claim was denied. They said it was not normal wear and tear. I called to cancel the contract as a result and they are charging a cancellation fee and deducting the cost of ALL PRIOR SERVICE CALLS from our refund for. They do not give you back the $65 you paid for the denied claim or for any of the other claims they are back-charging for. BEWARE! The "normal wear and tear" policy is too general and they can claim anything is not normal use and they do. This is the second denial this year. I am a landlord and loved the idea of having a long-term contract the remains the same price forever, but I regret the decision to change over to this company from the other warranty company we were with. We have also referred other people...and now I need to let everyone know what we now know. Home Service Club SUCKS!

Buyer beware check the warranty wording thoroughly. Took 6 visits from their "contractors" to fix a toilet, after I contacted the Department of Insurance HSC called me and said they were going to refund my $130.00 in copays (never received a penny). When another contractor said that my KitchenAide refrigerator could not be fixed HSC told me that they would give me $494.00 in Lowe's gift cards, I told them that as long as I was the one actually paying for the fridge I would choose where I was going to buy it, they finally agreed to send me a check, (never received a penny) I threatened to cancel my warranty and was told that any money they had paid on claims would have to be returned to them unless I kept paying my monthly premium through 11/2022. I told them I was not going to be held hostage by them and cancelled my policy, they didn't confirm the cancellation until after they have deducted the monthly payment from my bank account. I have a telephone call scheduled with the representative handling my case at the Department of Insurance I am filing a claim against HSC and Choice Home Warranty Company they bought HSC. Do not go anywhere near HSC or Choice Home Warranty they are scammers.

was a customer of this company for 2 years and filed my first claim in December of 2021 for my water heater. The company they sent advised me that my hot water heater needed to be replaced. I was responsible for paying 75.00 fee for them to come and access the issue and 1275.00 and the Home Service Club paid 425.00. It in March of 2022 my hot water her stopped working and HSC advised me that I had to go through the warranty company for the heater. I called the water heater company and was advised they would send out the part but I had to find someone on my own to install it. A plumber came by who advised me that, I am missing the drip pan, the pole that was used is not up to code, it was not tightly secured into place and they used a dryer vent to connect the heater. He advised that my home would not pass inspection because of these things. He gave me an estimate of 1265.00 to correct the issues. Home Service Club would not assist me with the matter and told me that I had a 30 day warranty to call with concerns. Since 30 days have passed It would be a new claim in to which I would pay for the majority once again. In addition to this also in March my refrigerator broke. I filed another claim. A gentlemen came to my home for less then 5 minutes and advised he needed to replace the fan. He asked for the 75.00 fee and said he would submit the info to HSC. For 3 weeks I have gotten the run around from them stating that they need more info. Today April 1st 2022 I called and requested for them to cancel my policy. I was hung up on and ignored. It took me over an hour to get my policy cancelled. They out right refused to cancel it and advised me that if I cancel it I would have to pay them the 425.00 they paid for the water heater. I have paid them over 1080.00 since being with them and my only claim costed them 425.00. How dare them. This is the worst home warranty company I have ever had.

We switched from Total Protect due to a good sales pitch from someone at Home Service Club. The first time we had an issue 5 months into the contract and our claim was denied. The technician said it was normal wear and tare on our 1995 furnace and it needed to be replaced. HSC denied our claim and we are out 4100.00 for a new furnace. What makes matters worse is they will not allow me to cancel my policy. Lots or runaround. Was promised a US based customer service call center and I have yet to speak to someone I can clearly understand that can clearly understand me. I do not recommend this company.

This company is a fraudulent business avoid them like a deadly illness. We bought their top of the line policy. We have paid through an electronic from our bank for seven years. We had our electric range oven to go out last month. We got the run around for over a week as they did not have an appliance repair company in our area. The company they had found was two hours away. He kept canceling his appointments with us. HSC told us they do not have anyone in our area for us to hire an appliance repair company in the area where we lived. We did this and he called them as they required. He cave and checked our stove out. The main computer board was no longer manufactured and the main supply house in Dallas, TX said there was none to be had. A representative of HSC called and said they has found the part and it was on back order. When it comes available they would ship it to me but it may be several months. She said if you would rather we will email an electronic gift card to LOWES to you shortly for $329.00 so you can apply it to buy a new one. Our range is the top of the line SAMSUNG. We paid close to over $3,000 for it five years ago. I told the lady I would accept that as we have not been able to cook or bake for over a month. It has been three days. They are saying it takes thirty days to get the e-gift card issued and emailed. I called LOWES. They said they do not have any e-gift cards. They said this sounds fraudulent. We are still trying to get something from this company. AGAIN STAY AWAY FROM THEM IN FACT RUN THE OTHER DIRECTION! Policy#246280 Claim#664066. Well seetheir response below. They never contacted me at all.

This place is the worst. I never once could talk to the cancellation team since the customer service rep would always say they weren’t there. They had 3 dispatches to fix my fridge over 2 months and ended up leaving it broke saying the ice maker is not something they cover. They ended up making me pay for the incomplete work and left me with a broken fridge. Read the fine print folks. If you want more details feel free to email me.