The Home Service ClubOur focus on home warranty service has allowed us to build a strong network of pre screened service contractors. We have worked hard to become and industry leader and innovator in the field of home warranty service. We are available online 24/7 and by phone (during business hours) to take service requests from our customers across 49 states. Here at The Home Service Club, we pride ourselves on our superior customer service.
The Home Service Club (hscwarranty.com) has 343 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Harriet P.
It is nice to find a company that is very trustworthy and committed to excellence! We have had this house for close to seven years and have renewed the warranty each year. Over this period, Home Service Club has sent reliable contractors each time we filed a claim. Great value for money. 5 stars!
Gwendolyn H.
What a journey! Just last week, I was battling a mice infestation here in the house. After one call to Home Service Club, now I'm in 7th heaven! I am extremely blessed to have signed up.
catharina P.
I love how Home Service Club included electrical systems warranty in their coverage. When my well pump quit on me last week, I asked if they could fix it right away. They sent really skilled electricians to help me out. At least I know I'm getting my money's worth!
Matt D.
Typical insurance company: first response is to immediately deny claim, even when clearly listed as covered in policy details. $95 deductible for every service call, then a denial of coverage - absolute garbage customer service. This is my third time trying to get HSC to cover repairs, and each time I have to go back & forth just to make them honor the policy. I’m sure some people have had good results with them, but I find it extremely sketchy that the overwhelming majority of “5 star” reviews are from people who have only written one review... and it’s for HSC - okay yeah, not suspicious at all...
Rachel D.
The people at HSC are very mindful of their clients' time. They do their repairs very fast, less time for stress with me and more time for them to save other people and houses! I had my ceiling fan repaired just this morning and it was pretty smooth sailing from the moment I called until the evaluation at the end.
Ryan D.
The airconditioner in my mom's house has been acting so crazy. We couldn't increase the temperature, so we've been freezing for days! We called HSC when we realized things weren't going to get better, and luckily they were able to send a contractor quick. Luckily, this was included in our HSC home coverage. I've learned its both efficient and practical to avail of this company's services.
Jaitara R.
My microwave oven's cavity lamp was ruined. I wouldn't turn on and I have no idea why. I called Home Service Club and they booked an appointment with a specialist for me. The agent that I spoke to sounded friendly on the phone. That's definitely an advantage in my book!
Natalie A.
The home service club Horrible Company! They are quick to sell you a plan but when you need them don’t expect them to be of any service. My dishwasher went out 5 months into our warranty and I opened a claim and was told a technician will call to schedule a visit. After 3 days of hearing nothing I called them just to find out they haven’t done anything with the claim because they didn’t have my home inspection on file. No where does it mention that you are required to provide that in order to receive service, and quite honestly I feel like if they want to evaluate the condition of the house they should send there own team. After sending the home inspection 3 days went by and still nothing. I called again and was told that they don’t have my home inspection but they are looking at replacing the dishwasher and I should be contacted by the offer department with an offer. The reason they agreed to replace the dishwasher is because the error code I received was that the circuit board is out and those parts are no longer available. No one can tell you how long it will take. Seems like they are trying to tire you so you end up going with a different plan. Two extra days have passed and no call. When I called them to ask to speak to a supervisor I was given a handful of excuses: “they are at a meeting”, “I can assure someone will call today”. I decided to not hang up until I spoke to a supervisor. After 2 hours the rep came on the line and said: “someone will call you back soon, good day” and hung up without giving me a chance to speak. After 2 days I was contacted by a supervisor to advise the they offering me $100 to replace the dishwasher. My dishwasher MSRP is $1399. They told me that because it is 6 years old (that time is from when it was manufactured not the purchase date) with the depreciation comes out to be $100. They claim that buying that dishwasher new at the time it came out would cost $550- again NOT TRUE. So bottom line, they will cover your appliances however only if it is a mechanical issue, and will reimburse you for the actual cash value they see fit (after depreciation). I tried to cancel my policy but they just ignore you until you give up.
