The Home Service ClubReviews of hscwarranty.com

This company will not refund money as promised which is very concerning. Questionable for a scam/illegal activity. They do not provide the customer service that is advertised. Avoid this warranty company.

I am writing in response to your request for a written appeal for the denial to fix or replace my air conditioning unit . This unit needs to be fixed or replaced by Home Service Club. I paid for services by your company 1 year in advance, as your sales representative who sold me the warranty assured me that if anything in my home was broken that you would fix it or replace it. We noticed our Air Conditioning unit was not cooling properly so we called to report a claim on on July 19, 2021. The first HSC Technician: NEED A TECH Heating & Air Conditioning failed to show up for the appointment that you Scheduled for Friday July 23rd, 2021. Your HSC Your HSC Technician when I called, stated that he never scheduled an appointment and he knew nothing about it. I called HSC customer service the same day and reported the no-show the same day. Your HSC technician did not show to diagnose my unit until July 29, 2021 in which he gave me a verbal diagnosis that the fan motor was failing as he watched it run for a period of time and then the fan stopped turning and then make a loud noise. Your HSC Technician informed me that the fan stopped turning it stops cooling and made a loud noise. Equivalently to what I had observed and video taped during his diagnostic. Because of the irresponsible behavior of your technician, once again caused this failure. We submitted claim on 7/19/21 no response until 8/18/21 with a denial letter, 1 whole month is unacceptable and especially in this kind of dangerous and intense weather. My attorney submitted a demand letter there were instructed to reply by email they decided to call on telephone and we have been playing phone tag for one week and As of September 9, 2021 unit still not fixed. In there denial letter they never even mentioned the first technicians diognosis. Why.. Please avoid this company for they will pay smaller claims and attempt to weasel out of the more expensive claims. Terrible customer service. Salesman are all Americans, Customer service Department is in the Philippines and they have no ability to escalate calls the only communication they have with other departments is through email and they are so busy that it takes 24-48 hour for a response, if you miss a call that cycle starts over. I have never dealt with a company like this.. RUN RUN.. Run. When I bought the warranty the salesman tried to get me to commit to (5) years up front. I should have done the monthly so I could RUN.. If you live in California especially beware customer service in the Philippines has no knowledge or relationships here. I live in Central California and when they scheduled a Technician to fix my washer they scheduled a company from Los Angeles (4) hours away. When I called to confirm the appointment the scheduler just laughed. Still fighting to get my services completed.

The Home Service Club say I that evaporator coil is physically damaged and leaking due to rust and/or erosion and is installed with incorrect freon pressure, which are all exclusions of coverage under the home warranty. Base on information obtained for this claim, the unit did not enter the policy in proper working condition. This makes no since. They keep hanging up on me when I call and won't let you talk to management.

This is completely scam company, please please don’t even try to buy home warranty from them. I called them to fix my water heater due to leaking they said it won’t cover , I called for my plumbing system and they make appointment with a plumber but they refused to fixed because non of the technician trust them, they make another appointment about 10 different plumber but no one came to my house, I am trying to cancel the policy but they lingering to cancel Scam scam scam

The Home Service Club Warranty has a great a GREAT sales team. They convinced me into switching 4 of my properties over to them after having many years of fair service with another home warranty company. Ironically, I had 2 recent claims on faulty air conditioners. Property (1) : My personal home in California - Although, the a/c was serviced every 5 years and had no issues as of the 6/15/20 service report; it failed in July. I submitted a claim and HSC responded a week later. Their tech submitted his diagnosis "normal wear & tear"and several days later they declined the claim for various reasons. I objected and had documentation, photos, that there was no rust / corrosion & even their tech called them & said that he never stated any of the reasons for their declination in his report other than normal wear & tear - BUT they did offer a full replacement at my out of pocket cost of $8600. I protested to no avail since the unit was 18 years old & we just wanted a/c. I sent in my credit card payment for $8600. As of today, I still have not heard anything back after repeated requests for an update. Claim # 438839. Property (2) is a FIVE YEAR OLD, old town house rental in Florida. Claim# 414380. On 6/21/21 I sent in a claim for a faulty a/c. HSC did respond. Their tech diagnosed the unit 4 days later. After getting approval from HSC & replacing a few parts, the unit worked for 2 days then quit. This happened repeatedly. One of my 2 tenants understandably, moved out . I rented a one room portable a/c for $85 per day for my tenant. Their tech finally gave up & told HSC that he could not find the problem. I spent 3 hours on the phone trying to find a company that could respond in a timely manner. The new a/c company determined that HSC's previous tech replaced the wrong parts. I convinced HSC per the terms of their contract to accept the new company since this had then been going on for 42 days & because they could not find any other company that would work with them. The tech submitted his diagnosis to HSC FIVE DAYS AGO and after numerous,repeated calls every day, they state that they are still working on it for approval to be repaired. It has cost me over $ 1800 for the portable rental. ( I know, I could have bought 2 for that price. ) And now my other tenant wants to move out. I have explained all this to HSC but they do not care. THIS HAS NOW BEEN GOING ON FOR FIFTY DAYS. I DON'T THINK THIS COMPLAINT WILL EVEN GET HSC'S ATTENTION BUT I DID FILE A FORMAL COMPLAINT WITH DEP'T OF INSURANCE AND MY BUSINESS PARTNER IS A LITIGATION ATTORNEY WHO PROMISED ME A LEGAL REMEDY AND WE ARE EVEN CONSIDERING A CLASS ACTION LAW SUIT SINCE THEIR ARE CERTAINLY ENOUGH COMPLAINTS OUT THERE. LET'S SEE IF I GET THE STANDARD GENERIC RESPONSE ABOUT CONTACT FROM A SUPERVISOR... STAY TUNED ! After 2 months of fighting with them I Just got the final verdict from HSC : since their original contractor who they appointed to do the work had an incompetent technician who burnt up all the a/c components but then failed to get the work approved first by HSC and simply did it.; they denied my claim. It was HSC's contractor.!!! It cost me nearly $3000.They are a den of theives. Look at their BBB score !

I had a refrigerator that the compressor died on. I initially opened Claim #673814 & #673953, never received a response either was opened. I opened Claim #673953 and received an auto response of receipt 7/20/20. After numerous calls, unable to get someone on phone I emailed Gabriella Holman who determined 7/29/20 I would receive credit for replacement refrigerator, as there was no one available or part available to repair my unit. I went and purchased a refrigerator and sent email with invoice. I was told reimbursement was in process by Lyn as well as Gabriella. I never got a call or email regarding status of reimbursement. I did not receive any communication from the claims department. I was unable to call or escalate this or obtain reimbursement for my claim. As of 7/26/21 I have not received any written or verbal communication from your Claims Dept. I just placed a call and was told this would be escalated to "upper management". This is a scam company who has no intention of honoring their contract.

Beware!!! This is a FRAUD COMPANY once they get your money they cover nothing and your $540.00 is gone, going through Hell trying to get my money back.

ARIZONA residents (or anywhere else there is extreme heat) do your research before purchasing a home warranty through HSC if your main goal is to have coverage in case your air-conditioner fails in the brutal summer heat. By sharing my experience, I hope to save at least one person the frustration I've experienced! It finally happened, my air conditioner stopped working on Sunday, June 27. I tried to submit a claim online, but apparently the website is under maintenance and existing customers don't have access to submit a claim. So, I called first thing Monday morning (6am MST) and got my claim submitted. Never received any communication back, so followed up Monday afternoon. I was told service was scheduled for Thursday, July 1. Not really optimal when you have no air conditioning, and it's 110 degrees. They told me to try and call the technician directly and see if he can come earlier. Made a couple calls to the technician, no response. Called HSC asked them a second time for a confirmation of service, which the again reconfirmed. Thursday came, no call, no show by the technician. Called HSC again to let them know, and they said they would give me a call back, which they haven't. I've had to proactively follow up with them over and over, with no resolution. Going on 4 days with no air conditioning in AZ, still don't even know what the issue is, since nobody has even made a service call. Cant use my own contractor, or they won't provide the coverage I've paid for 5 years! *****UPDATE***** Day 9 and still no air-conditioning and no resolution. The automated response about customer satisfaction being important and a supervisor reaching out is a total lie, never received a call from a supervisor after that response. In fact, I called to speak to a supervisor and was told they would need to submit a request and it would take 24-48 hours for someone to call me back. That was 5 days ago! Finally had a technician show up to my house 8 days after submitting a claim. Today, I get a call saying they may not cover my compressor going out because of some BS reason! First, they try to dodge you by being unresponsive and hoping you just cover your own cost. Then, if they can’t they try to make up a reason that they don’t cover a par that is clearly covered in your contract!!! How this is legal, I’ll never know!