The Home Service ClubReviews of hscwarranty.com

Bad Experience. I recently had a disappointing experience with Home Service Club and have decided to cancel my coverage and switch to a competitor. The issue involved my dishwasher. A wheel assembly detached from the right-side rail of the upper rack, causing the rack to no longer open and close properly. In my opinion, this is normal wear and tear and should have been covered under my home warranty plan. However, Home Service Club informed me that this repair was not covered. I purchased the warranty expecting protection against this type of household appliance issue, so the denial was frustrating and disappointing. Because of this experience, I have lost confidence in the value of the service and would not personally recommend Home Service Club. I have also requested a refund of the premiums I paid, although I do not expect that request to be approved. Based on my personal experience, I cannot recommend this company.

This is a scam company In july 2024 they called me to advertise for home insurance service, I agreed to buy and gave them my credit card but since then I have never received any email or letter from them to my house, I coud not contact them except the sale department and then they refer me to other department and I have to wait 10 minute but I still cant talk to anyone except to wait for them to call back…since I don’t have any email from them so I cant not contact them by email except calling them and now I want to give up and want to take back all my money This company very fishy, they don’t show company address, email anywhere, when you click on their website all you see is like below, they focus in selling only, you see nothing, if they don’t send you email you don’t know anything else because no link to go to your portal and policy number ..

after being with them for 1.5 yrs the denied my first claim, they sent a service tech out that must work for them to say its your fault the fridge stopped working and denie they claim, filed a appeal and after a week they gave a phone to call and the rep. had no clue, but just being a robot and reading the service report, the case worker was rude. cancelled my service contract at once! do not use them!!!!!!!!

I recently received a denial from Home Choice Warranty for a claim that clearly falls within the scope of my coverage. The policy terms support it. The circumstances justify it. Yet the response was a flat-out “no.” 📑 After reviewing the fine print and speaking with representatives, it’s clear this isn’t just a technicality—it’s a pattern. And I’m not alone. 💬 I’ve heard from others facing similar denials under the same provider. That’s why I’m now taking steps to pursue legal review and explore the possibility of a class action lawsuit. If this insurer is systematically denying ethically and contractually valid claims, it’s time to hold them accountable. ⚖️ If you’ve experienced a similar denial—or if you’re an attorney with experience in insurance litigation or class actions—I want to connect. Let’s make sure fairness isn’t optional, and that policyholders aren’t left powerless. 📢 It’s time to push back. #InsuranceJustice #ClassAction #DeniedClaim #ConsumerRights #EthicsMatter #HoldThemAccountable

It is interesting to me that google reviews give The Home Service Club a 4.7 rating, yet the Trustpilot average is 1.3. I'm siding with the Trustpilot. I've been with The Home Servie Club for over 3 years. The home is in a rural area - which I discussed with the company before signing with them. The concern was whether they could reliably find professsionals to perform timely service at my home. They, of course, said there would be no problem. 11/14/2022 - sent in a claim for a freezer that stopped working. The claim remains open - no vendor was ever assigned. 1/23/2023. Garbage Disposal - no vendor ever assigned. 9/24/2024. Electrical system. One vendor was assigned, then another one. I have no idea who got paid but the but I can't say the service was particularly good. Here we are in 2025 and the water heater died. My father-in-law is 86 and is medically fragile. I asked to use a plumber that we knew could fix the problem the same day, but was denied. HSC assigned a company and said they would come in 2 days (a Sunday). When I called the vendor, they indicated they would not be able to get to home until 2 more days (Tues). This was untenable for us because of the medical condition of my father-in-law. I requested again that the company let us use the reimbursement process and get our own plumber in - again the answer was no. I asked to speak with a supervisor and was told I would receive a call back that day. 4 days later - still no call. Look, all home warranty companies have to make money and they do it by enrolling vendors with whom they can control pricing. But HSC is not a company that is easy to work with. They will drop the ball on assigning a vendor, they assign appointment times that the vendors can't meet, and they are very difficult to work with for reimbursement. My contract expires in 2026. I will not be renewing with HSC.

I had some electrical outlet outlets that did not work and a light that did not work. They sent out non-Electrician for an HVAC contractor stated that I had broken wires in the wall. You won’t the home service club denied the claimI guess HVAC contractors have x-ray vision so I hired Electrician. I had a bad GFI and in the light, I had A bad ballast This is the worst company I’ve ever worked with save your money. Do not use this company!

The absolute worst home warranty company of all time, basically they are a scam. Over 75 days without my air conditioner working. They send some guy to my home who has zero clue what he is doing. He completely destroyed my air conditioner, now it cost me $12k to fix on my own. Had to replace the entire unit. Now HSC is not returning my calls or emails. Went to BBB and they said they didn't care. Don't waste your money here.. do your homework.. don't fall for their fake google reviews.. check BBB.. absolute trash..

I’ve been a customer of The Home Service Club (HSC) since 2019, paying annual premiums in good faith. Over the years, I’ve only filed three claims. Unfortunately, my third claim was the straw that broke the camel’s back. After my HVAC system failed in May 2025, HSC showed their true colors—denying my repair claim. The compressor in my HVAC unit stopped working. I have had an independent HVAC maintenance plan since 2015 and my system is serviced twice a year (winter/summer). Keep in mind, HSC does not provide maintenance service, just repair. 5-Reasons WHY you should THINK TWICE before buying a Home Service Club (HSC) Home Warranty: 1. They’ll look for ANY excuse to deny a major claim, even when you follow the contract. My HVAC compressor went out. They did not claim that my unit wasn’t maintained, just that it was - “poorly maintained.” 2. Appeals are a joke—they ignored my 4-years worth of maintenance plan contract receipts as evidence of regular maintenance. 3. Wasted time and stress: Multiple technician visits, weeks of back-and-forth with case managers, only to be left with a broken HVAC system in July. 4. When you need them most - they are NOT there for you! I spent part of my recovery from surgery without a working HVAC system. 5. Save yourself the headache and just put money aside in a home repair savings fund instead.