The Home Service ClubReviews of hscwarranty.com

The Home Service Club Warranty has a great a GREAT sales team. They convinced me into switching 4 of my properties over to them after having many years of fair service with another home warranty company. Ironically, I had 2 recent claims on faulty air conditioners. Property (1) : My personal home in California - Although, the a/c was serviced every 5 years and had no issues as of the 6/15/20 service report; it failed in July. I submitted a claim and HSC responded a week later. Their tech submitted his diagnosis "normal wear & tear"and several days later they declined the claim for various reasons. I objected and had documentation, photos, that there was no rust / corrosion & even their tech called them & said that he never stated any of the reasons for their declination in his report other than normal wear & tear - BUT they did offer a full replacement at my out of pocket cost of $8600. I protested to no avail since the unit was 18 years old & we just wanted a/c. I sent in my credit card payment for $8600. As of today, I still have not heard anything back after repeated requests for an update. Claim # 438839. Property (2) is a FIVE YEAR OLD, old town house rental in Florida. Claim# 414380. On 6/21/21 I sent in a claim for a faulty a/c. HSC did respond. Their tech diagnosed the unit 4 days later. After getting approval from HSC & replacing a few parts, the unit worked for 2 days then quit. This happened repeatedly. One of my 2 tenants understandably, moved out . I rented a one room portable a/c for $85 per day for my tenant. Their tech finally gave up & told HSC that he could not find the problem. I spent 3 hours on the phone trying to find a company that could respond in a timely manner. The new a/c company determined that HSC's previous tech replaced the wrong parts. I convinced HSC per the terms of their contract to accept the new company since this had then been going on for 42 days & because they could not find any other company that would work with them. The tech submitted his diagnosis to HSC FIVE DAYS AGO and after numerous,repeated calls every day, they state that they are still working on it for approval to be repaired. It has cost me over $ 1800 for the portable rental. ( I know, I could have bought 2 for that price. ) And now my other tenant wants to move out. I have explained all this to HSC but they do not care. THIS HAS NOW BEEN GOING ON FOR FIFTY DAYS. I DON'T THINK THIS COMPLAINT WILL EVEN GET HSC'S ATTENTION BUT I DID FILE A FORMAL COMPLAINT WITH DEP'T OF INSURANCE AND MY BUSINESS PARTNER IS A LITIGATION ATTORNEY WHO PROMISED ME A LEGAL REMEDY AND WE ARE EVEN CONSIDERING A CLASS ACTION LAW SUIT SINCE THEIR ARE CERTAINLY ENOUGH COMPLAINTS OUT THERE. LET'S SEE IF I GET THE STANDARD GENERIC RESPONSE ABOUT CONTACT FROM A SUPERVISOR... STAY TUNED ! After 2 months of fighting with them I Just got the final verdict from HSC : since their original contractor who they appointed to do the work had an incompetent technician who burnt up all the a/c components but then failed to get the work approved first by HSC and simply did it.; they denied my claim. It was HSC's contractor.!!! It cost me nearly $3000.They are a den of theives. Look at their BBB score !

I have used Home Service Club in three different houses already in two different states. They were equally effective both times. I'm considering getting my property in a third state covered. The very best there is!

It is nice to find a company that is very trustworthy and committed to excellence! We have had this house for close to seven years and have renewed the warranty each year. Over this period, Home Service Club has sent reliable contractors each time we filed a claim. Great value for money. 5 stars!

I love how Home Service Club included electrical systems warranty in their coverage. When my well pump quit on me last week, I asked if they could fix it right away. They sent really skilled electricians to help me out. At least I know I'm getting my money's worth!

The people at HSC are very mindful of their clients' time. They do their repairs very fast, less time for stress with me and more time for them to save other people and houses! I had my ceiling fan repaired just this morning and it was pretty smooth sailing from the moment I called until the evaluation at the end.

The airconditioner in my mom's house has been acting so crazy. We couldn't increase the temperature, so we've been freezing for days! We called HSC when we realized things weren't going to get better, and luckily they were able to send a contractor quick. Luckily, this was included in our HSC home coverage. I've learned its both efficient and practical to avail of this company's services.

My microwave oven's cavity lamp was ruined. I wouldn't turn on and I have no idea why. I called Home Service Club and they booked an appointment with a specialist for me. The agent that I spoke to sounded friendly on the phone. That's definitely an advantage in my book!

More than making sure that they get the replacement for you, Home Service Club works really fast on it too! They only took forty eight hours to get my fridge replaced. 10/10 would call again!