HouswiseReviews of houswise.com

The product is great and the delivery is prompt. The package was in bad shape on delivery and very easily could have come apart. The product and fuel were loose in the box and the box was beginning to tear.

I paid an extra $20 to have a delivered sooner still not have not received it and I needed it by the 10th will look to do business elsewhere

Customer support was very responsive and accommodating.

I really wanted to love this tabletop fire pit. It arrived on time, was well packaged, and even included a thoughtful gift of four roasting wands and a beautiful wooden tray for making s’mores, which was a nice surprise. The fire pit itself is very well made, and I appreciate that it burns cleanly with no smoke or ash. That makes cleanup easy and is one of its biggest strengths. I also want to mention that the company’s customer service has been excellent. They were responsive, courteous, and genuinely seemed to care about my experience, which I truly appreciated. Unfortunately, my experience didn’t match the advertised performance. I purchased the optional extender, which was supposed to increase the burn time to up to two hours. Despite using the fire pit several times, the longest burn I have recorded is about 30 minutes. That was disappointing, especially after paying extra for the extender. My other concern is the flame behavior. During every use, the flames have become quite unpredictable at times, occasionally flaring up much higher than expected. While I enjoy using it outdoors, those sudden flare-ups would make me uncomfortable using it indoors, despite the product being marketed for indoor use. Overall, this is a well-crafted product backed by excellent customer service, but it simply hasn’t performed as advertised in terms of burn time. If the burn duration and flame consistency were improved, I would gladly rate it much higher.

I purchased Houswise-branded bioethanol fireplace fuel through Amazon Marketplace over multiple orders. Amazon later issued a Product Safety Alert instructing consumers to stop using the fuel and removed the product from its marketplace. After receiving the alert, I contacted both Amazon and Houswise seeking a meaningful remedy. Amazon ultimately offered only a limited credit, while Houswise repeatedly stated that Amazon was responsible for handling any reimbursement because the purchases were made through Amazon Marketplace. As a result, neither company provided what I consider a meaningful resolution. What concerns me most is that while the product was removed from Amazon following the safety alert, Houswise continued offering bioethanol fuel through its own website while disclaiming responsibility for purchases made through Amazon. My experience was that each party pointed to the other, leaving the consumer without a satisfactory remedy despite complying with all instructions provided after the safety alert. Potential customers should carefully review the product safety information, recall communications, and company responses before making a purchase. UPDATE – September 2026: After I posted this review, Houswise publicly responded that it had requested my order information so it could “take a closer look” and determine what it could do “to help make this right.” I provided the requested information. More than two months have now passed, and I have received no resolution or further substantive communication from Houswise. Unfortunately, despite the public response below, the matter remains unresolved.

easy to order and prompt communication and delivery

Very helpful. A bit slow on some replies but all and all, very satisfied

I'm glad to hear some people have had a positive experience with this company I personally have not I have been waiting 5 months for my credit I ordered two of these fire pits one came UPS outstanding the other one they sent through the mail I never received it till 3 weeks after Christmas at which time I refused it. I still have not received my credit I have contacted this company many times about my credit to no avail. They leave me no choice but to contact the better Business bureau.