hotelcollection.comReviews of hotelcollection.com

Worst company I have ever had to deal with and/or been entrapped with. Laundry list to follow. - they won't ship your items until a "concierge" gets ahold of you to try and convince you to spend MORE money - "free diffuser" with oil subscription, ok fine. But then to charge me $75 for shipping, and it literally come in an unprotected cardboard box?! - They promise "mystery gift worth up to $50", which turns up as a $50 gift card. Cool, until you use it. The gift card made my $71 transaction become a $156 transaction plus a FIFTY DOLLAR shipping fee. Slimy. - they give you a $75 gift card as part of the current promotion, which you can't use with the normal listed prices **mind you on the gift card issues, there is NO FINE PRINT anywhere on the website or promotional emails, you're just on your own to figure out what will work and what won't** - the diffuser is insanely loud, and leaks oil while running - the scent gave me an atrocious headache, the scent is SO artificially its should be called Clorox, not "jasmine" (the headache is clearly person-specific, though) DO NOT BUY FROM THIS COMPANY. I feel cheated; a company that promises the best experience, to only make it feel like a shady fake-Rolex tent on a side street of China town. Save the grief, don't do it.

It’s a scam. My wife bought a diffuser, and they added on 2 $15 mystery products which she didn’t notice. Once she received the products the mystery items were actually “gift cards”. When trying to use the gift cards, any product she applied them to would go up in price to counteract the total price. Trying this out on 4 separate products, both the $100 and $50 gift cards affected the total price by: 98 to 87, 48 to 47, 48 to 63, and 82 to 83. Some of the $100 off coupons actually raised the price! Amazing, yay capitalism. This company should be under investigation for fraud.

I've purchased several diffusers and have three subscriptions. The oils are amazing, the smell is excellent, and it lasts a long time. However, my experience with one of the diffusers has been far from satisfactory. I received the first diffuser order in November 2023; one of the diffusers stopped working in April. It wouldn't let out the oil, and the remotes would not work. This has caused me a great deal of inconvenience. I called customer service and was informed that I could not get a replacement since it had been three months since the initial purchase. I spent over $200.00 apiece on two diffusers and one, which only lasted five months. I was offered a bigger machine for free, but with another oil subscription, or I could purchase another diffuser for $150.00, similar to the broken one. This has disappointed me, and I am dissatisfied with Hotel Collects/Aroma 360 products and service. The customer service representative told me the company was having too many issues with the diffuser I had, so they have been discontinued and are no longer selling them. I stated, if you already know there's an issue with this diffuser, why can't I get a replacement? He said. "I had the option to throw the damaged one away or purchase another machine. I have never done business with a company like this. I will cancel all three subscriptions, use the simple glass diffusers you pour the oil into, and let the tea candle heat up.

So ive been waiting nearly 3 weeks for my delivery and it is now stuck at the hub as the address label is incomplete, the courier company wont deliver to me as I cant confirm the address (as there is none) and HC are useless, so ive got £600 worth of an order sat in limbo. Time to raise a chargeback with the bank I think.

Buyer beware with this company. I tried to cancel an order right after I placed it and in turn, received five unsolicited phone calls and two texts trying to pressure me into not canceling the order. They NEVER responded to my email and shipped the order anyway. I didn't even open it - immediatly shipped it back. In the meantime, I'm trying to cancel the subscription but "customer service" can't help me, only the "scent team" can help me. but they refuse to contact me. I doubt I'll get my refund and will likely have to fight for it and I'm certain I'm going to get charged for a subscription I don't want because they won't allow me to cancel it. This is shady stuff and I would not recommend buying from them unless you are sure you want a lifetime commitment. I'm off to the Better Business Bureau because I'm sick of being played.

Terrible customer service - I have been trying to dispute a bait and switch from one product to another. I called 10-plus times w/ no resolution.

Are there any recalls on their products yet because after a few months, the $200+ diffuser stops working. I purchased two.

I bought a diffuser 2 yrs ago and it became defective making a terrible sound. Because the scent was great, I tried a larger more expensive one. This one came defective and upon returning, I was responsible for the shipping and handling of the device. So I basically paid for them sending a damage device. The scents are great but the quality of the diffuser is terrible. If return is needed just me mindful that you are responsible for their negligent machinery